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  • Restoring Premium on Reinstate

    In Advantage, a non-pay cancel transaction causes the customer to lose any premium set they would have received on a paid order.  As of 2009R1, however, there is an option to restore a premium set if the customer later reinstates.If the subscription is later reinstated, you have the option of allowing the customer to receive the premium set--you simply set the CIR option …



  • Howard Brooks: Mega Multi-Tasker

    Mention Howard ("Howie") Brooks to others at ACS and right after "knowledgeable," "smart," and  "dedicated"  you hear words like "balanced," "calm," and "level-headed."  Howie is able to juggle the many and varied demands of his job as the Manager of Product Development with rare aplomb. The leader of a team of eight development engineers who work on enhancements to the software, as well as new modules and functionality, Howie has that rare ability to keep the big picture of the entire structure of the Advantage software in his head.  He can look at a proposed enhancement and know just how--and where--it will affect the current software. Dick Hile, VP of Product Engineering and Howie's boss, describes him this way: "Simply put, Howie is indispensable.  He is like an …



  • FAF Goes Live on Advantage

    The Financial Accounting Foundation (FAF) went live on Advantage in March.  As an independent, private-sector organization, FAF is responsible for the oversight, administration, and finances of the Financial Accounting Standards Board (FASB), the Governmental Accounting Standards Board (GASB), and their advisory councils.   …



  • Customer Portrait: Agora Publishing, Inc.

      Agora, Inc. is a holding company for more than 20 publishers of financial, health, travel and special interest books and newsletters -- each offering unique ideas, information and insights. Altogether, Agora companies publish more than 300 books and 40 newsletters, reaching 1 million readers from around the world.  Based in the historic Mount Vernon district of Baltimore, Agora is housed in a collection of 19th century mansions. They also have offices in London, Bonn, Paris, Johannesburg, Buenos Aires, Melbourne and Waterford, and many of their titles are available in French, Spanish, German and Italian. The company's name has its origin in history.  The Agora was a lively marketplace for the ancient Greeks, where people came not only to buy and sell goods …



  • ACS Marks 30th Anniversary

    On July 1st, Advantage Computing Systems will celebrate 30 years of serving the publishing industry.  The company is hosting a picnic later this month for current and former employees and their families at the Ann Arbor site.  In addition to large grills to cook hamburgers, hot dogs and chicken, inflatable jump tents and other amusement items are being brought in.  Games and prizes will keep the little ones happy and for older "children," the dunk tank is a popular attraction (although perhaps not for those sitting in it!).   The Velcro wall and padded jousting suits are also good for some laughs.   The forerunners of what is today Advantage Computing Systems began operating in 1979, although the company—then T & B Computing—was not officially incorporated …



  • ACS Is Here to Help

    We are in the middle of the conference and trade show rush of late spring/early summer as I write this.  June, like December, is one of the busiest months of the year with school concerts, plays, final exams, graduations, parties, weddings, anniversaries, Father's Day and, if you're blessed like my family, numerous birthdays.  To add to the busyness, The Society for Scholarly Publishing, SIPA and Audience Development all have their annual conferences and exhibitions during the same period.  By the time July comes, we're ready for a holiday. My complaining is really a fraud, however, because the trade shows are enjoyable work.   In many of these organizations, the same attendees are there year after year and we have formed friendships …



  • Leadership Directories Goes Live on Advantage

    ACS is pleased to announce that Leadership Directories began live operations in May 2009.  Based in New York City, Leadership Directories joins Advantage's East Coast line-up.    As a leading provider of contact and biographical information, Leadership Directories maintains a rich database of over 400,000 government, corporate, legal, and nonprofit professionals. Leadership Directories content is available to subscribers through innovative online directories, customized lists and data-feeds, and quarterly and semiannual print directories.   Leadership Directories began looking for a new fulfillment system over 4 years ago to replace an outdated system. Their primary objective was to find a system capable of supporting their existing print business and flexible enough to handle …



  • A Sneak Peek at Some 2009r2 Features

    Here are just some of the new features available in Advantage 2009R2. Access Management & Billing (AMB) - The AMB module now incorporates renewal statistics tracking, similar to functionality in the CIR module.  The AMB340 process (regular renewals) and AMB350 process (auto-renews) will now auto-assign renewal promotion codes.  Also, renewal responses to AMB promotions are reflected on the CPNPMO-M promotions statistics table, at the agreement level.  A new promotion table, AMBPMO-M, reflects response statistics at the level of the access point. The Customer Overview display now incorporates the same routing functionality that is available in the Customer Portrait.  From the Overview, you can access a number of different Advantage informational …



  • All About Advantage Alerts

    Have you ever been affected by this condition in Advantage: "System may hang after applying new security"? If so, did you know there's an easy workaround you can do to avoid it?  It can be found here. This workaround is just one of dozens of Advantage Alerts, which form a knowledge-base of software conditions that may affect your business.  Critical alerts (those that are high frequency or severe in nature) are emailed directly to your inbox using Advantage's communication templates.  We also use the Alert system to send general customer service announcements or reminders to you, such as holiday office hours and the like. If you are not currently receiving email alerts, but would like to, simply send a request to supportatadvantagecs.com asking to …



  • Customer Donations: A Way to Build Goodwill

    I'm buying crickets for my daughter's lizard, and the clerk asks me if I want to donate to a pet shelter by rounding up my purchase.  On a flight, I'm promoted to donate to the airlines' charity of the month.  With my American Express bill, I get another opportunity to donate. Donations are no longer the exclusive domain of charitable organizations, they have gone mainstream.  And if you choose to institute a donation program at your company, Advantage offers support in managing it. Collecting donations is a way for an organization to demonstrate their commitment to social responsibility and involve their customers in doing some good.  The cause is benefited and the customers feel increased loyalty to the organization.  It's a win win ? mostly. There is a …



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