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  • Levi Hyssong: Travailleur Exceptionnel

    Levi started his career at ACS as an intern in the customer service division (CSD).  He was working on his degree in computer science from the University of Michigan at that time, and although he enjoyed programming, he did not want to do that full-time.  He thought that the job in CSD might be better suited to his skills and abilities than an engineering position, and he was right.  As an intern, Levi worked in the Advantage Support Center, led by Ev Acton.  There, he began learning the software and becoming familiar with Advantage clients.  Upon graduation in the spring of 2007, he joined ACS full-time and moved to the Major Projects division under Tim Zapawa. Levi's primary job in Major Projects is managing implementations of Advantage for new clients.  Since …



  • Motor Information Launches Crash Online - Goes Live on AMB

    Motor Information Systems, a Hearst Company, recently celebrated the successful launch of Crash Online?a database of repair estimate information on specific car models, which is used by collision shops to estimate repair costs. Previously, the data had been provided via quarterly print directories, which were time-consuming to update and costly to print and mail. Housing it online is much more efficient, and that is just the sort of application for which the Access Management and Billing (AMB) module of Advantage was created. MOTOR purchased the Advantage AMB module to handle the authentication of customers and manage billing and accounts receivable for the database customers. A large benefit of using AMB is its integration with the rest of the system. The …



  • Network Services (A Division of ACP Magazines)

    This month, Customer Portrait presents Network Services Company, a division of ACP Magazines in Australia.  ACP joined the Advantage community in 2004. Network Services Company, a division of ACP Magazines, is Australia's leading distributor of quality publications providing both retail and subscriptions services to more than 100 Australian and International publishers including ACP Magazines. Some of ACP Magazines best known titles include the Australian Women's Weekly, Woman's Day, TV Week, Cleo, Cosmopolitan, Madison, Australian House & Garden, Gourmet Traveller, and Wheels. ACP Magazines is the magazine arm of leading Australian media and entertainment company, PBL Media. Network Services began looking for a Customer …



  • Using Coupons

    A coupon is a discount program you set up to offer a percentage or dollar discount on the order, based on certain parameters. You can allow use of the coupon based on such variables as the promotion code on the order line, the specific items ordered, the owning organization of the product ordered, etc. The discount is applied only to the "eligible" lines on the order (such discounts are spread proportionally across the eligible lines). In addition, you can set up a particular coupon to allow/disallow repeated uses by the same bill-to customer and access usage statistics for individual customers, as well as the general stats for a coupon "program"---number of uses, sales with and without the coupon discount, etc.CPNTBL/COU – Coupon SetupYou set up …



  • Martha Krieg: Master of Multi-Tasking

    When it comes to Martha Krieg, the phrase "jack of all trades, master of none" needs a slight change. In her case, it's "jack of all trades, master of most." The skill set Martha brings to the table is remarkable and yet she is always eager to learn more. She delights in the opportunity to master something new. "Whether it involves tweaking renewal Invoice forms or working with System Upgrades over the years, Martha is thorough, conscientious, and keen on details," says Peter Loftus, of Standard Rate and Data Service (SRDS). "She is expedient in tackling problems and issues and she goes out of her way to make herself readily available. She has a great temperament and no job seems too big for Martha."Martha is a member of the Upgrades and IT department led by Ray Zick, …



  • Let Advantage Handle Your Commissions Calculations

    Do you pay commissions to agents or sales reps? If so, you know how complicated it can be to compute commissions payments. Why not let Advantage do it for you? Advantage's Commissions Management (COM) module is integrated with the Circulation and Product Order modules, and allows you to automatically create commissions-due records for your sales representatives. These records can then be passed to an accounts payable system for the actual payout of the commissions. Using COM means that the payable commissions are calculated automatically, based on Advantage net order amounts. The Commissions Management module offers maximum flexibility for structuring your commissions. You determine how often a sales rep earns commissions, and at what rate. The rep can be paid a …



  • The Sky is the Limit With Upgrades!

    AMA was so pleased with the results of their recent upgrade that they sent a sheet cake to ACS, which we all enjoyed. Congratulations to YOU, AMA, on a successful upgrade! The upgrade world has been a busy one so far this year and the pace looks to be picking up even more, as additional clients join the queue. Frequent upgrades benefit you, and they help us as well. For Advantage users, upgrading provides you new features and functionality help you operate your business more efficiently, along with technology enhancements, updates for industry standards, new user interface updates and major module …



  • Access Management & Billing (AMB): The Digital Model

    Offering access to online content and digital products is a little different from selling and managing print publications. The digital format allows you to offer your customers tremendous flexibility in their subscription start times, lengths and conditions, but with that flexibility comes the need to track and manage their purchases …



  • Bob Thornton: Two Decades of Dedication

    Ask Bob about his new clock. Bob Thornton celebrated his twentieth anniversary at ACS early this year, and so received a lovely Howard Miller clock of his choice, engraved with his years of service. Bob came to ACS in February 1989 as a combination support analyst and account manager. In his two decades here, he has done almost everything, with the exception of programming. Bob worked on a number of implementation projects for Advantage clients large and small, and has done training, consulting and even some sales work. Yes, for one Advantage client, Bob not only did the original software demonstrations for them, but also handled the follow-up sales process tasks. Bob likes the fact that he can build long-term relationships with clients. For instance, he worked on …



  • Comparison of Data Analysis and Reporting Tools for Advantage Clients

    by Tim Zapawa, Vice President of Client Services There are a multitude of options, tools, and programs available for analyzing and reporting on your Advantage data. Deciding on and then implementing an optimal solution can be challenging for many organizations. And as companies and datasets get larger, the importance and impact of these decisions on data analysis increase as well. I'm often asked questions about how the data is accessed and what type of reporting tools should be used. In this article, I will briefly describe and compare some of the software programs available for data analysis and reporting. In the next article, I'll discuss some of the options for how data can be accessed. Most of our clients use some combination …



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