Contact us to schedule a demo or ask a question to learn how AdvantageCS can help you.
  • Advantage a Great Tool for Audience Development

    Once upon a time, a multi-title publisher would have multiple boxes of subscriber files to handle fulfillment. At some point, these card files went onto computer systems, but remained segmented by title. Then a revolution came along: a single customer database. First, this meant that a subscriber to two publications would have just one customer record in the database. Then later, it meant that a subscriber to two titles, who purchased books and other products, who also attended a conference and did some advertising and bought online content, still had just one customer record in the database. Marketers were thrilled! In one place, they could see everything such a customer had done? all the buying behavior, payment patterns, responses to promotions and …



  • Where in the World are all the Advantage Users?

    Users of Advantage software can be found all over the world; in fact, some of the locations may surprise you. The interactive map above identifies each location where Advantage is in use.  To zoom in on a particular area, click on the country or draw a box around the specific area. Clicking on a dot will take you to the homepage of that client. To return to the global view, click anywhere on the map without a dot.  Clicking on land will zoom to that whole country.  Clicking on water will zoom out to the entire world. Here is a list of all the Advantage user locations we are aware of. If we missed a location for your company, please email me at cmorp@advantagecs.com and I'll be sure and add it. The map will be appearing on our new website, coming soon. ACP …



  • eCommerce and Enterprise Integration: Websites and More

    They may be few in number, but they are great in knowledge and ability. "They" are the eCommerce and Enterprise Integration team led by Matt Varblow; the other members being Kelly Vautour and Toby Hartman. The eCommerce part of the group's name is somewhat self-explanatory, but what's involved in the "Enterprise Integration" portion may not be quite as obvious. The work of the group falls into three broad categories. The first is web development. Clients will ask Matt and his team to update their websites and integrate them more fully with Advantage. Matt, Kelly and Toby work with the client's web designers to make this happen, working most often on ASP.NET and java-based websites. Website development involves building web pages, including tasks such as …



  • Display Refund Amount for MOD

    When you perform a MOD/CUS transaction at MSTDAT/SVC, you have several options as to the disposition of any credit balance. You can write it off, apply it to another order, etc. You can also refund the credit to the customer by entering REFUND in the Apply-to field. When you do this, the system …



  • Business Intelligence Forum Report

    Have you ever stared at a screen and wondered:  "I know the data I want is in there, but how do I get it out...in a format that makes sense to me...when I need it?" If so, you'll be happy to hear that ACS has big plans to enhance the whole area of Business Intelligence.  To aid in that development, we conducted a Business Intelligence Forum on Wednesday, October 8th.  …



  • Bayard Presse Implementing Phase II on Advantage

    Bayard Presse first went live on Advantage with its subscription fulfillment and marketing operations in July of 2007. Bayard is one of the top five publishers in France and circulation of their 45 publications - serving the youth, senior and religious markets - totals more than 2.8 million. Bayard has approximately 250 users who provide customer service and perform order processing. These users are distributed mainly between four service vendors, along with some outsourced operations in Madagascar and Slovakia. When Bayard decided to implement Advantage, they had a global strategy: to develop a multi-channel, multi-product and customer-centered fulfillment and marketing operation. Due to the large scope of the project, it was divided into two phases. …



  • Congratulations to Our Sunday Visitor on being Upgrade #100!

    Today, October 20, 2008, is the first day of live production after OSV's upgrade to 2008R2 this past weekend. It's the 100th Advantage upgrade of the 21st century, says Upgrade Manager, Paul DesRosiers. "It's core to our business," says Paul, "that clients are on the latest release possible. Frequent upgrades are key to client satisfaction and also make support more efficient for us." "It's important to us to stay current with the software," says Joe Wixted, Manager of Publishing Business Systems at OSV. "We targeted an upgrade to 2008r2 in order to tie into another project going on at OSV and also to take advantage of its new features; specifically support of the ONIX standard." It's our goal at ACS for the majority of Advantage clients to be on …



  • 2008 Advantage Training Week a Success

    ACS recently concluded a highly successful 2008 Training Week at our office in Ann Arbor. In attendance were 33 Advantage users representing 19 ACS clients. The classes offered and the instructors who presented were as follows. Circulation Production and Analysis Reports - Karl Davis (October 7) Administering Your Advantage Environment - Tim Zapawa and John Sheehy (October 7-8) Using SQL for Systems Analysis ? Tim Zapawa and Levi Hyssong (October 9) In addition, a half-day forum on the Business Intelligence Module that is under development was held on the afternoon of October 8. Dick Hile, Tim Zapawa, and Corey Mantel led this session which, with 24 participants, enjoyed the highest attendance of any Training Week session. …



  • Advantage Training a Valuable Investment

    We recently facilitated our annual Training Week (TW) event at ACS. As with all of our TW sessions, many ACS people spent a lot of time preparing course materials, setting up rooms and equipment, and coordinating staff to make this a successful event. You might be interested to know that more than 150 hours went into preparing for the System Administration and SQL for Systems Analysts courses; more than 120 pages of course material were newly developed for just the system administration course alone. Numerous engineers and systems analysts also collaborated to develop the BI (Business Intelligence) presentation where we presented an array of reports and data warehousing examples. Given the large turnout and the class evaluation responses, many seem to agree that …



  • Welcome New Employees

    Ellen Davis has joined the Documentation group part-time as a writer. A graduate of the University of Michigan, Ellen majored in English and her minor was French. She also earned a teaching certificate and has done some teaching, in addition to working as a freelance proofreader. In her new position, Ellen works with Tim Martin on the "Doco" team. She has been assisting Tim in writing release notes for the upcoming release and also on converting online documentation to written form. Her duties at ACS also include spending some hours in the Children's Center, working with the pre-school age kids. And since French is the first language other than English that Advantage supports, Ellen's knowledge of French also comes in handy in the office. Ellen and …



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