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  • Saga joins the Advantage Roster

    ACS is pleased to welcome Saga Publishing Ltd to the Advantage community. Saga is the fourth UK client to be live on Advantage, commencing live operations in the 4th quarter of 2007. Saga publishes Saga Magazine, the UK's largest subscription title, which has over 650,000 paying subscribers. Saga Magazine provides high quality journalism to the over 50s. Content includes leading celebrity interviews, in-depth features on current affairs, history and world events, plus useful articles on health, money, food, gardening, travel, and more. Saga began to source a new fulfillment system in 2006 to replace their aging in-house system and went through a thorough evaluation process, including an RFP, software presentations, a visit to ACS offices, and site visits. Their objectives included …



  • Highlights of Advantage 2008R1

    The Telesales module has been substantially expanded with this release, and also renamed to "Teleservices." The Teleservices redesign allows you to create flexible call lists, each with its unique set of components (for example, customer subscriptions, customer A/R, orders), and also to perform an expanded number of functions within each of these components, or stages, of the call. For instance, you can perform a subset of subscription modifications?such as rate and copy changes?without breaking the call flow. And you no longer need to route from view to view during the call; Teleservices presents the entire call flow, from A/R inquiry to customer addresses to order entry, in one scrollable view. Advantage now supports discounts by "coupon." This is a discount …



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