FAQ

AdvantageCS will host your system in the cloud (located in Europe for European clients) and provide services such as backup scheduling and integrity checks, disk space management, database administration tasks, and a menu of other services. Alternatively, you can license the system for on-premise use on your servers.

WHAT ARE MANAGED SERVICES?

Managed Services can include any or all of the following: management of the Advantage application processing and reporting, Advantage system performance monitoring, user administration, Web services administration, interfaces and uploads management, application configuration management, 3rd party software monitoring and updates, Advantage upgrades/updates.

Not at all. Advantage clients include small publishers, too. They choose Advantage because they have more sophisticated needs in areas such as marketing, flexible pricing models, packages, analysis, or integrations that cannot be met with more basic systems. See list of clients here.

Not at all. Advantage manages books and products, memberships, events and conferences, and offers powerful eCommerce, campaign and promotion capability, plus teleservices and CRM.

Yes. We maintain Payment Application Data Security Standard (PA-DSS) certification which involves an in-depth independent audit inspecting the software for any vulnerabilities, the integration of data security into our software design, and reviews of our internal policies and procedures related to the handling of sensitive data. This certification supports our clients in their own Payment Card Industry Data Security Standard (PCI DSS) compliance efforts.  More information here.

Yes. AdvantageCS works with our clients in ensuring compliance with the General Data Protection Regulation (GDPR) that has been enacted by the European Union and the California Consumer Privacy Act (CCPA) that has been enacted by the state of California.  The GDPR regulation covers the protection of personal data for EU citizens and how it is to be handled by Data Controllers.  The CCPA law covers the proper handling of consumer data for California residents in relation to marketing and security. We’ve worked with many of our clients to leverage the Advantage software to ensure their compliance with these regulations, as well as ensuring that AdvantageCS services are provided in full compliance. Click here for more information.

Never. All work is done by AdvantageCS staff.

AdvantageCS releases new updates each month. Clients can choose their own update frequency, from monthly up to once every year or two. We have worked to make Advantage easily upgradable. When it comes time to download the latest updates, the base software installed at a client site is brought forward to the latest Advantage release through an automated upgrade program.

More information here.

Here is the current list. Yes, we provide whatever assistance you need for any custom integrations.

Advantage is priced by the number of concurrent user sessions (minimum of 10, no maximum), as well as the optional modules you might require. Another factor is whether you choose to license the software or pay monthly for use (SaaS). We can give you an estimated cost if you answer a few basic questions about the size of the business that will run on Advantage and your specific requirements. Contact us for more information.

AdvantageCS celebrates its 40th anniversary in July 2020.

We will be happy to schedule an overview software presentation with you. Generally, an initial presentation is an hour, and if you are interested in learning more about Advantage, we can do a more in-depth demonstration, often on-site.  Click on the gray button on the right side of the homepage to request a demonstration.