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6 Tips for Building Stronger Client Relationships
A friend of mine just told a story of a meeting with a client where he was completely ambushed by the plant manager of the manufacturing facility. My friend had been instructed to prepare 6 slides … -
Is Subscription Management the Same Thing as Recurring Billing?
It seems that people confuse subscription management solutions (or platforms) with recurring billing solutions with some regularity. Let’s draw some distinctions between the two, because these … -
7 Tips to Ensure Smooth, Clear Communication
It shouldn’t take any of us much effort to come up with a list of communication issues that can lead to problems. We’ve all experienced them:Lack of responsiveness to written communication (emails, … -
Managing People - Your Greatest Asset
Your people are likely your greatest business asset. This is certainly true in our business: software development and services. Sure, we have our intellectual property – the software itself – but it’ … -
Culturally Sensitive Courtesy
U.S. Americans are becoming more well-traveled. About 46% of us have a valid, unexpired passport. That’s up from just 4% in 1990! International travel is more accessible to more people, and with our … -
On the Road Again
I’ve been to 3 trade shows in the last 6 weeks. It has been so good to attend in person!Let me just say that it’s great to travel to other places. I have always considered business travel to be …