Vice President Bryan Varblow has been promoted to Vice President, Operations, in which he will be responsible for the entire client services division. The promotion took effect October 15th.
In his twelve years at ACS, Bryan has filled multiple key roles including vice president of client services, director of client services, project director, team leader, upgrade project manager, implementation project manager, and Support Center analyst. He brings a broad-based knowledge of Advantage projects, client activities, and the publishing and membership association industries to this position.
“Bryan is a tremendous asset to AdvantageCS. His intelligence, analytical bend, juggling abilities and phenomenal memory are coupled with a willingness to tackle the most complex of problems. I’ve …
As part of our annual summer picnic, AdvantageCS staff and their family members recently headed to Detroit for America’s pastime: a Major League Baseball game. Though our home team lost, our Tigers fans enjoyed cheering their team on, singing traditional ballgame songs, and watching the finale — a spectacular fireworks display. Everyone had a ball (pun intended)!
The Importance of Data Security
In late summer of this year, news broke that Equifax had been the victim of a massive data breach, likely one of the largest thefts of consumer data ever---see article here. As one of three primary agencies charged with tracking consumer credit in the US, Equifax fully understood the consequences of what it means for a consumer to have sensitive financial data stolen. While it appears that a sophisticated hack was involved, the case highlights the importance of data security and the risk that a company takes on in handling sensitive data.
The theft of one’s Social Security number, credit card data, or other personal data can cause many problems in today’s world. It also costs businesses billions of dollars (maybe it’s trillions of dollars by now) a …
Have you heard about AdvantageCS’s R&D project to revamp our integration with Salesforce?
Started in January of this year, this project has made a lot of progress, and it’s about more than just Salesforce. Publishers, content providers and membership organizations commonly use Salesforce for prospect relationship management, where sales teams are involved. These companies are selling into businesses, educational institutions, governmental entities, etc.---essentially business-to-business sales efforts. The Salesforce Integration project includes several features that further strengthen Advantage’s B2B functionality. And you don’t have to be using Salesforce to take “advantage” of these expanded B2B features.
New Views in Advantage
First, let’s talk about Salesforce. With the June 20 …
In our world of constant interruptions and crises, it can be difficult to find time to address the critical tasks and projects that fall into the category often referred to as “Q2”. These are the things that in mapping out priorities get put into the second quadrant, which is reserved for those tasks that are important but not necessarily urgent. We become victim to the tyranny of the urgent. Our time and our lives become dominated by addressing whatever emergency has popped up that day. It’s easy for those things that belong in the third quadrant (tasks that are urgent but not necessarily important), to masquerade as a top priority.
There are many ways to re-organize your priorities to focus on what truly should be at the top of the list. Sometimes that involves accepting that …
Oxford University Press (OUP) is the largest university press in the world, with 6,000 employees worldwide. They have been an Advantage client since 2001 and today, 25% of their 800 million GBP in sales flows through Advantage.
OUP recently completed a major upgrade from 11r2 to 2017.0 with a project that spanned 8 months and 2,000+ hours. The move provides them with key functionality that they can leverage in their business, including a move to a .NET environment, up-to-date PA-DSS security, a Rest API, Omnistream and workflow events. System administration is easier with this rev, as is integration with other systems.
One significant challenge of the project was consortia sales, a concept unique to journals publishing, which involves exceptionally complex rules and procedures. At OUP, …
We are pleased to officially welcome Dynapresse Marketing SA as an Advantage client. Dynapresse is a Swiss company founded in 1985 in Carouge, near Geneva. It was created by the Payot-Naville Distribution group and is now owned by the 7Days Group.
Dynapresse serves French publishers (also German and English) and assists them in distributing their magazines in the Swiss market. Dynapresse acts as a hybrid (both an agent and a publisher), with its key activities being to:
Market and sell subscriptions from various French and Swiss publishers on the Swiss market
Manage the subscriptions, or just handle the renewal and marketing efforts (as an agent), depending on the contract established with the publisher
Purchase the issues from the publishers and/or invoice them for the …
On the heels of the Advantage integration with Salesforce.com comes the Advantage integration with Microsoft Dynamics. Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications which can be cloud-based or onsite. Our integration is for the CRM application, as many of our clients use it for their customer and prospect relationship management.
The integration to Advantage provides a host of additional tools, including the capability of handling subscription-based products, membership, one-off products, and conferences and events. Advantage allows the different departments inside the organization to efficiently manage any or all of these actions.
While orders can be sent from Dynamics to Advantage, at this …
Take advantage of this special offer now before it ends
Were you at one of the Advantage User Group meetings earlier this year in San Antonio or Brussels? If so, you remember that Dan Heffernan (our Vice President and Chief Product Manager) announced a special promotion on the Advantage eCommerce platform, Cider. But if you missed it, this offer is still good and here it is:
FREE Cider license for clients with a license to the Web module who begin an implementation of our eCommerce platform (Cider) by December 31, 2017. (Clients who begin Cider implementations after December 31, 2017, will need to purchase a Cider module license.)
Plus, for Cider implementations that begin by December 31, 2017, AdvantageCS will provide 60 FREE hours for theming, branding, customizing, or training, …
It was hot and humid outside. I decided to stop by a coffee shop for some refreshments, but also to get myself out of the sweltering heat. I paid for my order and went on my merry way… or so I thought. Later that evening, while checking my email, I was surprised to find an electronic receipt from the coffee shop that I had visited earlier in the day. What perplexed me even more was that I had not provided my email address to the coffee shop, so then how did they have my email address to send me that receipt?
I decided to look into this some more, and discovered that a growing number of businesses now use third-party payment providers to manage their transactions, especially for credit cards. This means that completely different businesses might be using the same provider even though …