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  • Europe Links In

    After their successful meeting in Paris last fall, Advantage’s European users decided to create a dedicated European Advantage User Group on the professional online network Linked In. They discovered a growing need to share not only Advantage usage and administration knowledge, but to do so within the dynamics and business practices unique to Europe. At the group’s request, ACS provides the administration for this Linked In group, which extends but does not replace the ACS Message Board.   Linked In is an easy way to strengthen the ties between European users, and also an efficient means to "push" information to the community, through regular "latest news" posts.   ACS actively supports the news effort with regular updates on approved modifications available on the …



  • The Economist Intelligence Unit and Bauer Media Now Live on Advantage

    Congratulations to CDS Global clients The Economist Intelligence Unit (EIU) and Bauer Media, who both recently completed successful implementations of Advantage.   The Economist Intelligence Unit is a global leader in country, industry and management analysis, providing trusted business intelligence and advice to over 1.5 million decision-makers from the world’s leading companies, financial institutions, governments and universities. EIU is especially excited about the streamlined renewal processing features in Advantage, and the convenience of meeting their distribution and reporting needs for their 450 publications via jobstreams.    ACS Project Manager Daryl Vautour wishes to thank the following EIU and CDS employees for their efforts on the project: …



  • Agora, Crain, Kalmbach and Massachusetts Medical Complete Upgrades

    Successful upgrade projects were recently concluded at various Advantage clients.  Agora is now live on 11r3 and Suzanne Earley was highly pleased with the efforts of the upgrade team, which included Doug Moore, Larry Kleber, John Moore and Molly Mathe.  "We had such a great experience with all the members of team," said Suzanne.  "Doug was a terrific project manager; he was always available and very supportive. Larry went above and beyond so many times on this upgrade. He worked several weekends to get dry runs done so I could avoid down time. John and Molly keep the issues moving and resolved quickly. Overall, it was a great experience." Crain Communications recently went live on 11r1, completing a five month upgrade project.   They are …



  • ACS' Sultan of Swat Retires--Farewell to Stan Pyett

      Stan Pyett earned the nickname "The Sultan of Swat" early in his career at ACS and it’s stuck ever since.  ACS folklore has two explanations for how the term "SWAT," (which is our designation for work done investigating and fixing software bugs) got started.  One is that it came from the 70s police term "SWAT team"-- an elite tactical unit using Special Weapons And Tactics.  The other option is that it stands for "SoftWare Attack Team."  Either way, Stan has made it happen for more than 25 years. There isn’t a client company—current or former—that Stan hasn’t worked with at one time or another.  He has endeared himself to dozens of users over the years by tracking down and fixing some pretty gnarly issues that were causing said clients to tear their hair …



  • Dynamic Customer Search

      Starting at 2011R1, Advantage has to ability to perform the customer search when you tab out of the field or with each keystroke. The search behavior for the TAB and KEYSTROKE is activated with the CDS option SRCHWHEN. The valid values are: ·    ENTER: the default behavior; works as currently, and requires clicking the Search button. ·    TAB:  performs the search each time the search data is entered and the user tabs out of the field---there is no need to click the Search button as a separate action.  This can be a way to progressively narrow your search as you enter your search criteria. It may enable you to locate the desired customer more quickly than if you had used the conventional searching. ·    KEYSTROKE:  performs the search each time a …



  • Martin Media Goes Live on Advantage

      Congratulations to Martin Media, who recently went live on Advantage (11r1 revision). This French publisher is located in beautiful eastern France, at Revigny sur Ornain.  The company publishes a variety of educational and special interest magazines, with 130,000 active subscribers.  They also have a large product order component to their business and are working on integrating their websites. Due to intensive and thorough testing by the Martin Media team, the transition was made without significant cutover challenges, and they are now successfully up and running on Advantage. On ACS's side, John Hughes was the project manager, with assistance and direction from Levi Hyssong and Philippe van Mastrigt.  Barbara Smith served as the lead engineer for the project.  …



  • European Client Meeting Held

    Bayard Presse hosted the third European Advantage Client Meeting in Paris on September 22 and 23. The   participation and support of the 24 attendees who represented 9 companies from France, the UK, Finland and Denmark combined to make it a complete success. One of the purposes of the meeting was to lay a foundation for a possible official European User Group. To this end, attendees from each company gave a quick presentation on their business, on how they use Advantage and their planned initiatives for the next year. This gave all participants plenty of opportunities for discussion during the breaks, and helped to focus on strategic projects on which clients are planning to collaborate. Since the meeting, a User Group has been formed on Linkedin and …



  • Use CDS165 to Easily Standardize Company Names

    Do you have customers in your database at the same company but with all sorts of different spellings and abbreviations of their company name.   For example, you may have customers at General Electric and some are represented as General Electric Inc., while others have GE, The General Electric Company, or Gen Electric.  Misspelling a company name or storing it in different formats impacts search results and mailing efficiency and significantly hinders data analysis. How can you know how much you're selling to General Electric when it's represented ten different ways in the database across fifty customers? Advantage has the answer:   the CDS165 - Company Name Standardization process. This process standardizes the company names to the most frequent occurrence in your database. …



  • Monthly Invoiced Subscriptions

    As of 2011R1, a new method of handling CIR subscriptions---the Monthly Invoiced Subscriptions feature---is available. Monthly Invoiced Subscriptions are charged for the issues served---instead of the customer paying in advance for a specific number of issues.  A process (usually run at the end of the month) creates a charge for the customer for the issues received that month. Order Entry Monthly Invoiced subscriptions are identified by a special Subscription Class, M – Monthly Invoiced Subscriptions.  This is a type of perpetual subscription. The subscription continues this way until changed.  This is similar to a perpetual, but the subscription does not have to have a zero rate. Monthly Invoiced Subscriptions require the use of auto-renewal chains, as set up …



  • Credit Card Response Rules

    What action do you want Advantage to take in the case of a credit card decline? Do you want the action to be different, based on the number of attempts, the type of card, or the amount of the transaction? You can control all of these scenarios through the use of a powerful Advantage feature, credit card response rules. The feature works similarly to direct debit responses. You filter the response code returned by your credit card vendor through a set of parameters that you determine, and then direct Advantage to take an action or set of actions---such as suspending a CIR subscription, retrying the card, or sending a customer service response. Set up your response rules at ARPTBL/CCR.   You can vary such elements as the amount of the charge, the billing organization, …



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