Contact us to schedule a demo or ask a question to learn how AdvantageCS can help you.
  • Congratulations to Motor, NAR and APA on Recent Upgrades

    Upgrade activity was busy in recent months as a number of clients moved to new releases of Advantage.  MOTOR went live on Advantage 10 R1 in early April and, due to their thorough testing procedures, the go live was nearly flawless.  Todd Ladson, Motor's Director of Financial Services, had this to say to ACS:  "I just wanted to drop a note to let you know how smoothly MOTOR's upgrade to 2010R1 went.  With Paul DesRosiers' leadership throughout the process and the support of your employees such as PhilippeRowland, Larry Kleber, Martha Krieg and of course, my favorite, Ken Darnell, the upgrade went extremely smooth.  We have been live for the last 2 ½ weeks with no problems at all (and I mean no problems)." National Auto Research (Black Book) upgraded from 200 …



  • ACS Welcomes New Employee: John Hughes

    John Hughes has joined ACS as an analyst in the Client Services Division.  He is currently working in the Support Center, led by Ev Acton, although he is expected to join the implementation services team later this year. While John was born and raised for the most part in the Ann Arbor area, he had the opportunity to experience life in another country when his GM executive father took a 2 ½ year assignment in France when John was eight.  John and his four siblings were forced to learn French as quickly as possible when they were placed in French schools.  Fortunately, kids find it easy to pick up new languages and they all did just fine.  John admits that although his French accent is excellent, since he learned it as a child, his vocabulary does …



  • Advantage Alerts

    Have you been keeping up with Advantage Alerts? Here is a recent critical alert that you may have missed relating to nightly processing. Remember that only critical alerts are emailed directly to your inbox. Other alerts are stored in an online knowledge base for your review. You can find alerts that affect your Advantage revision by logging in to the ACS support website and using the Knowledge Base links at the left. If you are not currently receiving email alerts, but would like to, simply send a request to support@advantagecs.com asking to be added as a system administrator for your company. For more information about alerts, please contact Angie Markel.



  • Advantage Online Help Gets a Facelift with 2010r2

    Historically, online help in Advantage has been presented in compiled help (.chm) format.  However, over time, Microsoft has introduced security controls that prevent users, in certain intranet scenarios, from accessing help files that use this format.  To work within the MS Windows framework, the help files beginning with the 10R2 release will use HTML help (.htm) format.   The differences between .chm help and .htm help are as follows:  1) a slightly different user "look and feel"; and 2) whereas .chm help opens directly within the application, .htm help will launch a browser session for presentation of the content.  When you open the online help from the Menu option in your Advantage session, Advantage will open the browser session automatically, and route to the …



  • Bayard Milan Goes Live on Advantage

    Milan is a large publisher of regional and youth magazines based in Toulouse, France. It was purchased by Bayard in 2004.  The year-long Bayard Milan in-conversion project went live on Advantage in early May.   Data entry began on the 4th, and the combined processing with both Bayard and Milan orders ran successfully. The Milan websites were also integrated with Advantage during the project and have seen increased traffic compared to their previous sites.  With Milan activity now on Advantage, Bayard is planning to implement a strategy of marketing and organizational optimization. Benoit Marchal, Anne-Marie Massiot and Corinne Cabirol teamed up on the project on the Milan side. They have been strongly supported by Bayard team, managed by Emmanuel Chevalier. …



  • Highlights of Advantage 2010r2

    The second release of 2010 will be available early in June.  Here are just a few of the new features you will receive.   ·         Credit card responses from the vendor are now processed via a flexible, select-driven response code table (similar to direct debit responses).  Besides providing greater standardization for handling vendor responses, the number of possible automated actions you can take based on a particular response has been increased.  For example, you can cancel or bill-suspend the subscription, cancel or bill-suspend the BCL participation, add the customer to a Telesales list, etc. ·         With this release, you can set a discount at the promotion header level, to apply to (or bypass applying to) any CIR, PRO, or AMB item on the order.  The …



  • Order Inserts

    You may wish to include promotional/informational material with certain of your inventory items.  For example, if someone buys a book on starting a business, you may wish to insert your catalog on small business products.  You may even wish or need to tie the shipment of the main inventory item to the availability and inclusion of the insertion--and have the main item go on backorder if the insertion is out of stock. The Order Inserts feature allows you to accomplish all of this.  Inclusion of the order inserts, which are created as separate Advantage inventory items, is based on rules that you maintain.  System Option This feature is activated by a system option, INSRTSEL.  This PRO-level option specifies the default (active) insert select …



  • Liturgy Training Publications Goes Live on Advantage

    Liturgy Training Publications (LTP), a not-for-profit agency of the Archdiocese of Chicago, recently went live on Advantage.  Chuck Lorenz served as the LTP project manager, aided by Deanna Keefe, and JohnThomas provided executive sponsorship.  The go-live date was set for early January to avoid LTP's busy season at yearend. Eric Burbeck acted as the ACS project manager, directed by Mike Miklosovic.  Barbara Smith served as lead engineer and several others, including Angie Markel, Bill Pinard and Levi Hyssong provided assistance. LTP publishes materials for use in Catholic churches, schools, and by Catholic individuals and families.  In addition to several magazines and journals LTP primarily publishes and distributes books. They market via direct mail, their …



  • Philippe Rowland – Hard Work and Laughter

    Mention Philippe Rowland and the first things people bring up are his ready smile and booming laugh.  That infectious laugh can be heard all across the ACS office space and you can't help but smile when you hear it.  But although Philippe does have a great sense of humor, he isn't all just fun and games.  His serious side comes out when he is given a project to manage and there is nothing he likes better than defining a new project and coming up with a plan to make it work.  Philippe enjoys gathering the project team and setting the expectations before diving in to the work.  He learns something from each project he tackles, because he says that each one is a little different. "Working with Philippe on a regular basis for the last several years has enabled …



  • More 2010R1 Highlights!

    Advantage 2010R1 has tons of useful new features and functionality, including: ·         With this release, you can incorporate the following into your premium fulfillment flow: 1) you can send a premium set to the referring customer on the order (as opposed to either the bill-to or ship-to); and 2) you can impose a "lifetime maximum" on either premium sets or regular premiums?effectively limiting how many times a given customer may receive the premium set/regular premium on the current order, and across all orders going forward. ·         A customer service pop-up has been added to the Subscription Lookup dialog, which allows you to estimate the price of a subscription given the following input parameters: location, copies, delivery code, and optional promotion code …



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