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  • Todd Gilson: Assuredly High Quality

    Todd Gilson is a man of many trades. Give him a job, any job, and he will do whatever it takes to accomplish it. This attitude is a great help to him in his present position on the Advantage QA team, but has also come in very handy in his earlier days working on implementation projects. Roger Domras, currently at American Psychiatric Association, was working at the University of Chicago Press some years ago when Todd was assigned to the installation. Roger has this to say about that experience: "Todd was extremely conscientious and wanted to ensure that everything worked as expected. He dug right in to any questions that we had and if he didn't know the answer, he made sure that he contacted the right person and found the …



  • A Payment By Any Other Name…

    What do YOU call them? Generically, they are Bank Account Payments, although in the United States they are also called ACH (Automated Clearing House) or EFT (Electronic Funds Transfer) payments. In the UK, Australia and Europe, they are referred to as Direct Debit payments. No matter what name you use, Advantage supports them, and more and more people the world over are using them. When making a direct debit payment (we'll use the European/UK name for now), the customer provides information about their bank account ? the bank's ID number and their account number at the bank. The payment is collected by transferring payment request records to the clearing system that is used by your bank.   …



  • Using Subscription Adjustment Reasons

        You can attach a reason code to all customer service subscription adjustment transactions and also have a note automatically created with the transaction. This way, you have a visible customer service audit trail of all such changes that may be quickly referenced. You might want to know, for example, why the customer is changing the number of copies or migrating from one publication to another. You define the valid values by operation code for these transactions at the CIRTBL/RSN ?Subscription Adjustment Reason view. Create Customer Note controls whether a customer note should be automatically created at order entry time for a transaction using this reason code. The note is automatically generated …



  • Membership Module

    Does your business include the ability for customers to become members of a club, group, society or other such organization? If so, the Membership (MBR) module may be right for you. MBR allows you to manage one - or more - membership organizations, and administer related tasks such as dues collection, fulfillment of membership journals and newsletters, and participation in organizational activities (councils, discussion groups, etc.). Actually, any membership activity for which you charge a recurring fee can be set up as a participation element within the organization. Users have a lot of flexibility in setting up the benefit-of-membership tables, where you define the benefits that a member receives. You might choose to base them on a certain level of …



  • Agora France Goes Live on Advantage

    Viva la France! We recently added a new flag on the world map of Advantage user locations as Agora France went live on Advantage in October. Les Publications Agora, located in Paris, publishes six newsletters and a weekly magazine in the financial investment field, and also offers a stock exchange alert service and downloadable documents about specific investments. Levi Hyssong managed the project on the ACS side, while John Moore and Emily Buchholz were the engineers who handled the conversion. They converted customers, subscriptions, and direct debit information from the previous system in to Advantage. Agora has developed successful strategy for handling multiple locations. The French group will share the database with the headquarters in Baltimore, …



  • Rrrring! Rrrring! Advantage Teleservices Module Calling

    The whole purpose of the Teleservices module (TEL) is to help you sell your company's products and services over the phone, and it does that in many different ways. Teleservices is a client-directed, workflow-oriented module, and works with outbound calls (where you are calling customers) and inbound calls (where they are calling you) …



  • Advantage a Great Tool for Audience Development

    Once upon a time, a multi-title publisher would have multiple boxes of subscriber files to handle fulfillment. At some point, these card files went onto computer systems, but remained segmented by title. Then a revolution came along: a single customer database. First, this meant that a subscriber to two publications would have just one customer record in the database. Then later, it meant that a subscriber to two titles, who purchased books and other products, who also attended a conference and did some advertising and bought online content, still had just one customer record in the database. Marketers were thrilled! In one place, they could see everything such a customer had done? all the buying behavior, payment patterns, responses to promotions and …



  • Where in the World are all the Advantage Users?

    Users of Advantage software can be found all over the world; in fact, some of the locations may surprise you. The interactive map above identifies each location where Advantage is in use.  To zoom in on a particular area, click on the country or draw a box around the specific area. Clicking on a dot will take you to the homepage of that client. To return to the global view, click anywhere on the map without a dot.  Clicking on land will zoom to that whole country.  Clicking on water will zoom out to the entire world. Here is a list of all the Advantage user locations we are aware of. If we missed a location for your company, please email me at cmorp@advantagecs.com and I'll be sure and add it. The map will be appearing on our new website, coming soon. ACP …



  • eCommerce and Enterprise Integration: Websites and More

    They may be few in number, but they are great in knowledge and ability. "They" are the eCommerce and Enterprise Integration team led by Matt Varblow; the other members being Kelly Vautour and Toby Hartman. The eCommerce part of the group's name is somewhat self-explanatory, but what's involved in the "Enterprise Integration" portion may not be quite as obvious. The work of the group falls into three broad categories. The first is web development. Clients will ask Matt and his team to update their websites and integrate them more fully with Advantage. Matt, Kelly and Toby work with the client's web designers to make this happen, working most often on ASP.NET and java-based websites. Website development involves building web pages, including tasks such as …



  • Display Refund Amount for MOD

    When you perform a MOD/CUS transaction at MSTDAT/SVC, you have several options as to the disposition of any credit balance. You can write it off, apply it to another order, etc. You can also refund the credit to the customer by entering REFUND in the Apply-to field. When you do this, the system …



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