• European Users Gather in Lisbon for Annual Meeting

    Last month, Advantage users representing 14 companies across 11 countries gathered in Lisbon, Portugal for our annual European Users Meeting. As with previous meetings, our primary objectives were to give our European clients the opportunity to engage with AdvantageCS leadership, learn about product developments firsthand and connect with fellow users.

    The two-day conference began with a welcome from Victor Machado of Deco Proteste, our generous hosts for this year’s event. Part of Euroconsumers, Deco Proteste is the largest consumer association in Portugal. In addition to publications, Deco Proteste offers a wide variety of services to Portuguese consumers, including legal advice, education and advocacy.

    Day One Presentations

    The event continued with a keynote presentation from …



  • Advantage Instructional Videos

    Did you know Advantage has instructional videos? Most of these 10- to 13-minute videos demonstrate a specific feature or explain how to perform a task in Advantage but, starting with 2019.0, a video showing highlights of the latest annual release will be included.

    The five completed instructional videos currently available are shown below. Another one is in production.

    Planned future topics include Working with Select Sets, Synchronized Agreement Basics and Working with Packages.

    The videos are produced by Adam Martin of the documentation team. He sends out an email announcement with the release of each video, with links to the most recent video, all past videos, and the videos playlist. If you would like to be included on that list, email Adam. He also welcomes comments and …



  • Plan to attend AUG February 26-28 in Austin, Texas

    Join your fellow Advantage users in Austin, TX next February for a fantastic time of learning, sharing, networking and fun! The conference will be at the Omni Austin Hotel Downtown and there are lots of fun things to do close by. You won’t want to miss it!

    Mark your calendar now---details of the conference will be coming soon.



  • Advantage in the Wake of Wayfair

    It’s been a little over a year since the groundbreaking decision by the Supreme Court of the United States in the Wayfair vs. South Dakota court case. In short, the decision expanded the taxable landscape across the United States. States are no longer bound by the physical presence requirement set by the 1992 Quill court case. Effectively, this means that states can start requiring sales and use tax for everyone that meets an economic nexus.

    There are a lot of one-year-later posts by experts that provide great overviews. Try Accounting Today , Wolters Kluwer (my favorite) or Digital Commerce 360. This Bloomberg (PDF) survey is also interesting.

    This decision affects nearly all Advantage clients; even our non-USA based clients that sell into the USA are subject to the new rules. (We do …



  • Integrity in Business Decisions

    Back in the 1990s, I worked in technology sales and service in a developing country. The Requests for Proposals we received for technology needs (hardware, software, networks, training, support) went to a number of competing companies, one of which was owned by a powerful political regime in the country at the time. Upon submitting our bids, we were regularly dismayed at how this competitor could underbid us, given that we were dealing with tiny margins. It turned out that this competitor did not have to pay import duties on any imported hardware due to their political connections. They also paid a mole inside our company to send them a copy of our bids before they were submitted.

    When we discovered the first problem, i.e. that we had to pay import duties and they didn’t, we realized …



  • The IET Goes Live on Advantage

    Congratulations to The Institution of Engineering and Technology (IET) who went live on Advantage this past week. This go-live completes the second phase of the IET's program called Know Your Customer (KYC). This phase involved the implementation of Advantage as the IET’s new sales order processing system, with integrations to other applications in the IET’s ecosystem.

    The IET is one of the world’s largest engineering institutions, with over 168,000 members worldwide in 150 countries. Their products and services include more than two dozen journals, E&T Magazine, books, guides, webinars, regulations, job boards, videos and a vast digital library. They also provide services to the industry such as expert advice to the UK’s Parliament, Government and other agencies on engineering-related …



  • Welcome New Employee: Nicole Stark

    We are very pleased to welcome Nicole Stark to the Advantage family. Nicole is not exactly a newcomer, as she was an intern here full-time last summer and part time during the school year. She officially joined AdvantageCS in May, after graduating from the University of Michigan with a BBA, including a minor in computer science. Nicole is hoping to return to school for a master’s degree in computer science.

    Nicole is the newest member of the Program Services group led by Doug Moore. As an intern, she worked on revamping the support site for clients and some of that work continues today. However, she is also working on Cider implementation projects, helping clients with their setup, especially of promotions. The first Cider project where she served as the lead just had a successful go- …



  • Supporting Our Community With Hope Clinic

    We recently wrapped up our 9th annual fundraiser for Hope Clinic, a local nonprofit dedicated to providing compassionate and practical help to those in need. Our relationship with Hope Clinic goes way back, as the organization was founded by Dr. Dan Heffernan, the late father of our Vice President & Chief Product Manager, Dan Heffernan.

    Thirty-seven years later, Hope Clinic’s mission is to make lives better through holistic care. In practice, this means free health and social services for thousands of people across southeastern Michigan. Last year, Hope Clinic provided the following in four key areas:

    Medical — 3,300 individuals with medical services

    Dental — 3,800 dental visits

    Food — 8,700 grocery trips & 5,400 hot meals

    Care & Prayer — countless!

    This year, we are …



  • Cider Implementations Growing Fast

     

    The pace of Cider implementations continues to accelerate as more and more Advantage clients choose to make the move. Eleven clients are now live on Cider, with nearly 100 websites, marketing myriad items including digital, print, continuity programs, books and other products. Six more clients are in the process of implementing the eCommerce platform.

    “Without a doubt, Cider was a HUGE win for Informa and Advantage,” says Carver Bonine, Business Systems Engineer at Informa, who went live on Cider earlier this year. “The team all went above and beyond to make this work---and work well---for us. Ultimately, it was AdvantageCS’ commitment to the Cider platform and determination to get Informa live on Cider that led to our success.”

    Cider offers a marketing portal for speedy creation …



  • Fun at the Ballpark

    Last week, AdvantageCS staff and their family members gathered for our annual company picnic. After enjoying dinner at headquarters, we traveled to downtown Detroit to watch the Detroit Tigers take on the Toronto Bluejays. It was the 8th annual "Pink Out the Park" honoring breast cancer survivors and raising awareness of breast health. The first 10,000 attendees received a pink visor. Though the home team fared poorly and ominous weather threatened to rain on our parade, everyone had a marvelous time. Take a look at the photos!



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