Tim Martin joined AdvantageCS in 1998 as a technical writer, tasked with writing modification specifications, release notes and documentation, including help files. Prior to Tim’s arrival, Advantage documentation had been handled by a variety of teams and it wasn’t always easy to maintain consistency. Tim changed all that. Having worked as a technical writer for a bank in Chicago where he learned to read code, Tim was able to hit the ground running at AdvantageCS. He instilled his own system of organization and for the past 22½ years, he has produced top-quality Advantage documentation, year after year.
Dan Heffernan has been Tim’s department head for the past dozen or so years. “Tim has been a joy to have on our team,” says Dan. “His intelligence, combined with a dedication to …
The second Advantage Academy took place remotely throughout the month of October. More than 100 attendees representing 20 client companies and hailing from 5 different countries participated in the 2020 event.
The 2018 inaugural Advantage Academy took place in Ann Arbor, Michigan, at the AdvantageCS office and the plan was to repeat it every other year. Then along came 2020 and like so many other plans, the Academy had to be re-thought. While there are certainly benefits to in-person training, going remote allowed more participants to take part as the sessions were spread out over nine days and offered in easily manageable chunks of time.
Sessions covered a multitude of areas and were led by a variety of ACS staff:
Jeff Leonard (Omnistream)
John Hughes (Workflow Events)
AdvantageCS was one of the sponsors of the recent 43rd FIPP World Congress. Our own Dan Heffernan and also Paul Gee of the American Medical Association (an Advantage client) were featured in a session addressing the question: how do publishers broaden their discoverability? Here’s a snippet from the session and the entire session can be found here.
Dan was also recently featured in a special section of InPublishing magazine, which took an in-depth look at the world of subscriptions. In the section on onboarding and delivering subscriber satisfaction, Dan’s contribution addressed “Increasing engagement through personalized customer journeys.”
During the Advantage implementation at the IET, culminating in their go-live in August 2019, IET engineer and implementation team member Marc Green did a lot of Cider development for the project. Marc was an avid runner and tragically and unexpectedly had a heart attack and passed away in May 2020 while training for the annual Standalone 10k.
Even though she was not previously a runner (in fact, she had told Marc she was never going to run that race), Marc’s partner, Kim Pybus, an analyst at the IET, decided to train and run the Standalone 10k race in Marc’s memory.
The October 4th race was virtual this year, with small teams running in various locations. Kim and her team sported t-shirts honoring Marc and collected donations on behalf of the British Heart Foundation. Kim was able to …
Congratulations to Mediahuis Netherlands (MHN) who recently went live on Advantage following an extensive implementation project.
MHN is the publisher of the largest daily circulating newspaper in the Netherlands (De Telegraaf), along with several regional newspapers. Mediahuis Netherlands (formerly known as Telegraaf Media Groep, or TMG) was acquired in full by Mediahuis in 2017 and started their Advantage implementation project in May 2018.
The first phase of this project culminated this past September and included many software enhancements and integrations. As of now, the regional daily newspapers Noordhollands Dagblad, Haarlems Dagblad, Leidsch Dagblad and De Gooi en Eemlander are live on Advantage. The second cutover for De Telegraaf is planned for the first quarter of 2021. …
The 2020 European Advantage Users Meeting conference wrapped up today after four afternoons of presentations and discussions. Although the virtual format meant that there was no visit to a beautiful European city with dinners and other events to enjoy, the upside was that the ease of access meant that more people could participate. About 50 people tuned in for at least part of the program.
Philippe van Mastrigt kicked it off with his annual “Current Publishing Trends” presentation---always a popular discussion. Some of the major trends of the past year he reported were:
A higher demand for local news in the COVID period, when the demand had been declining prior to that time.
Certain segments of magazines increased circulation, including home and garden, cooking, youth, crosswords …
Based on its high levels of customer satisfaction and likeliness to recommend ratings from real users, Advantage has earned both the “Easiest To Do Business With” and “Best Support” awards in the mid-market category of the Fall 2020 report on review site G2.
Advantage achieved these top ratings on the Fall 2020 report by receiving positive reviews from verified users compared to similar products in the mid-market category. For inclusion in the report, a product must have received ten or more reviews.
“Providing superior support is a top priority here,” said Dan Heffernan, Vice President and Chief Product Manager at AdvantageCS. “It is tremendously gratifying to see that reflected in the ratings from Advantage users.”
“We also prioritize excellent communication with our clients,” Dan …
It was in 1990 that Our Sunday Visitor (OSV) first became a part of the Advantage family. In the years since, the two companies have gone through countless projects together---large and small---including upgrades, in-conversions and new development. Today, OSV is the largest provider of church envelopes and one of the largest Catholic publishers in the world, and all OSV divisions are operating on Advantage.
The Publishing division of OSV had been happily using Advantage for nearly 20 years when Harcourt Religion Publishers (now referred to as Our Sunday Visitor Curriculum Division) was acquired by Our Sunday Visitor Publishing in 2009. The conversion of the Curriculum Division to Advantage allowed Our Sunday Visitor Publishing to consolidate data, streamline customer service, improve …
Ken Nemerovski—known to all as “Nemo”—has been a fixture at ACS since early 1982; the earliest start date of anyone currently at the company.
In his nearly 38 years at ACS, Nemo always worked in sales in some capacity. Even though he officially moved to the Client Services Division in 2006 as a Senior Account Manager, he kept his hand in the sales game, with responsibility for selling additional software licenses and third-party products to ACS clients. Nemo also managed third-party relationships for the company as well as license compliance, monitoring usage for clients with such agreements. All that, while serving as the account manager for 14 ACS clients!
InterVarsity Press is one of them. “I have very much appreciated having Ken Nemerovski (aka “Nemo”) as our Advantage account …
A typical September sees us busily planning and preparing for the onslaught of fall trade shows and conferences. Coordinating booth furniture and graphics, booking flights and hotels and shipping collateral materials and giveaways are some of the usual tasks. This year, however, it’s all changed.
Many shows have been canceled outright, while others have decided to go the virtual route. That means more people can participate and saves on travel costs. However, what will the virtual experience be like as sponsors or attendees? This year will tell the tale.
AdvantageCS is a partner in the virtual World Media Congress put on by FIPP which takes place throughout September. Dan Heffernan will host a session with Paul Gee, Vice President, Digital Product Management and Development, The JAMA …
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