Contact us to schedule a demo or ask a question to learn how AdvantageCS can help you.
  • Tidbits from Trade Shows

    With the development of Members Advantage, we have begun to cast our net a bit farther when it comes to industry events such as conferences and trade shows. These shows are great opportunities to meet people and find sales leads, but also a place to keep on top of hot topics in the industry.

    Just in the last month, our team attended Digital Excellence (hosted by MemberWise) in London, the American Museum Membership Conference in Seattle, and AMS Fest in Washington, DC.

    Philippe van Mastrigt attended the London conference and reported the following:

    Benefits are an important factor to prospects in deciding to become a member.

    Online content is an essential part of what members want from a membership.

    Print magazines are still a highly-rated benefit for members.

    Advantage …



  • Extensibility Services in Advantage

    Advantage offers many integration options within a technical ecosystem. One of those is done through Advantage’s Extensibility Services framework. This framework allows our clients to create custom implementations of standard interfaces (e.g., address hygiene). This approach is an integral part of AdvantageCS’ open system strategy.

    The mechanics of the framework are straightforward: Advantage provides the extensibility service contract and interface files while the developer provides the implementation of the service. The service itself could be local to the Advantage software, distributed on a network, or web-based. In contrast, Advantage also supports many out-of-the-box point-to-point integrations to specific vendor packages (e.g., CyberSource for credit card transactions).

    The key …



  • An annual tradition in publishing: the Frankfurt Book Fair

    Every year, for the past 14, we have attended the Frankfurt Book Fair, which takes place in October in Frankfurt, Germany. If you’ve never attended the “Frankfurter Buchmesse,” it is difficult to paint a picture of just how gigantic this event is. This is the largest trade fair for books in the world. http://www.book-fair.com/en/

    It has been an annual event going back over 500 years to 1454, soon after Gutenberg invented the printing press, when the first book fair was held by local booksellers. It has evolved into the event for negotiating international publishing rights and license fees, and is surrounded by technology companies and other vendors to the industry who are able to do business with many publishers, authors, librarians, and agents in a short span of time.

    AdvantageCS …



  • ‘Tis the season to give online gift certificates

    The Cider web platform provides a robust environment for customer self-service and order placement.  Now, just in time for the holidays, the platform also supports payments made through gift certificates.

    Gift certificates are already a native payment method in the Advantage software package, but now the Cider platform will also support payments made via Advantage gift certificates. You can choose whether or not a certificate is usable for web orders. 

    This feature also permits the ability to use a partial amount of the gift certificate, with the remaining amount available for future orders.  Online customers can enter a gift certificate number directly, if they choose. If a customer has a partially redeemed gift certificate on file, they can select it and use it for payment.

      …



  • Bryan Varblow Promoted to VP, Operations

    Vice President Bryan Varblow has been promoted to Vice President, Operations, in which he will be responsible for the entire Client Services Division. The promotion took effect October 15th.

    In his twelve years at ACS, Bryan has filled multiple key roles including vice president of Client Services, director of Client Services, project director, team leader, upgrade project manager, implementation project manager, and Support Center analyst. He brings a broad-based knowledge of Advantage projects, client activities, and the publishing and membership association industries to this position.

    “Bryan is a tremendous asset to AdvantageCS.  His intelligence, analytical bend, juggling abilities and phenomenal memory are coupled with a willingness to tackle the most complex of problems.  I’ve …



  • Take Me Out to the Ball Game

    As part of our annual summer picnic, AdvantageCS staff and their family members recently headed to Detroit for America’s pastime: a Major League Baseball game. Though our home team lost, our Tigers fans enjoyed cheering their team on, singing traditional ballgame songs, and watching the finale — a spectacular fireworks display. Everyone had a ball (pun intended)!

     



  • Card Vault Coming Soon to Advantage

    The Importance of Data Security

    In late summer of this year, news broke that Equifax had been the victim of a massive data breach, likely one of the largest thefts of consumer data ever---see article here.  As one of three primary agencies charged with tracking consumer credit in the US, Equifax fully understood the consequences of what it means for a consumer to have sensitive financial data stolen.  While it appears that a sophisticated hack was involved, the case highlights the importance of data security and the risk that a company takes on in handling sensitive data.

    The theft of one’s Social Security number, credit card data, or other personal data can cause many problems in today’s world.  It also costs businesses billions of dollars (maybe it’s trillions of dollars by now) a …



  • Salesforce Integration Update

    Have you heard about AdvantageCS’s R&D project to revamp our integration with Salesforce?

    Started in January of this year, this project has made a lot of progress, and it’s about more than just Salesforce. Publishers, content providers and membership organizations commonly use Salesforce for prospect relationship management, where sales teams are involved. These companies are selling into businesses, educational institutions, governmental entities, etc.---essentially business-to-business sales efforts. The Salesforce Integration project includes several features that further strengthen Advantage’s B2B functionality.  And you don’t have to be using Salesforce to take “advantage” of these expanded B2B features.

    New Views in Advantage

    First, let’s talk about Salesforce.  With the June 20 …



  • Tyranny of the Urgent

    In our world of constant interruptions and crises, it can be difficult to find time to address the critical tasks and projects that fall into the category often referred to as “Q2."  These are the things that in mapping out priorities get put into the second quadrant, which is reserved for those tasks that are important but not necessarily urgent.  We become victim to the tyranny of the urgent.  Our time and our lives become dominated by addressing whatever emergency has popped up that day.  It’s easy for those things that belong in the third quadrant (tasks that are urgent but not necessarily important), to masquerade as a top priority.

    There are many ways to reorganize your priorities to focus on what truly should be at the top of the list.  Sometimes that involves accepting that …



  • Congratulations to Oxford University Press on a Successful Upgrade

    Oxford University Press (OUP) is the largest university press in the world, with 6,000 employees worldwide. They have been an Advantage client since 2001 and today, 25% of their 800 million GBP in sales flows through Advantage.

    OUP recently completed a major upgrade from 11r2 to 2017.0 with a project that spanned 8 months and 2,000+ hours. The move provides them with key functionality that they can leverage in their business, including a move to a .NET environment, up-to-date PA-DSS security, a Rest API, Omnistream and workflow events. System administration is easier with this rev, as is integration with other systems.

    One significant challenge of the project was consortia sales, a concept unique to journals publishing, which involves exceptionally complex rules and procedures. At OUP, …



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