Looking for a subscription service management platform?
Make sure to look for these features!
As a provider of industry-leading subscription service management software for 45 years, AdvantageCS has more experience than nearly every other company in the industry at helping organizations evaluate their options (including our solution Advantage). Let’s walk through some key features businesses should consider when evaluating subscription service management software!
1. Platform Flexibility
Out of the box, most enterprise subscription platforms are set up with generic defaults which require extensive configuration to meet an organization’s needs. But just because a platform is configurable, doesn’t mean it’s flexible – true flexibility lies in a platform’s ability to adapt to evolving business needs, integrate seamlessly with other systems, and support diverse subscription models without extensive custom development or limitations.
When evaluating subscription service management software, buyers should consider how important a platform's flexibility is for their present and future business needs. Some organizations might find a platform’s preconfigured templates or generic defaults satisfactory, but we recommend that buyers find flexible platforms that can grow and change alongside their businesses. For many businesses, flexibility is crucial!
2. Tools For New Revenue Opportunities
If you’re considering an enterprise subscription platform, your organization likely processes hundreds or thousands of transactions each day, generating massive amounts of revenue and data. But what good is data if it can’t be translated into actionable insights? And once you have those insights, does the platform have the tools you need to take actions and generate new revenue?
The tools a platform provides to open up new revenue opportunities are crucial featuers to consider. A platform’s UI, business intelligence capabilities, marketing suite, and breadth of subscription models supported can play a major role in identifying and capitalizing on new revenue opportunities. Choose a subscription service management platform that allows you to transform data into actions that help your company grow!
3. Excellent Customer Service / Support
Customer service is an underrated but crucial feature to consider when selecting a subscription service management platform. If you have an issue or find a bug within the platform, how quickly is it acknowledged by an analyst? How experienced is the support team you interface with? Are these people easy to work with? Can they roll out timely fixes when your business needs them most?
In an era where customer support is becoming more digitized and depersonalized, the human element behind software products is becoming underrated. Subscription platform users should be able to trust and rely on a platform’s implementation, support, and development teams to provide friendly, high quality customer service. After all, a platform might be technically sound, but it’s the human element that transforms a transactional experience into a truly supportive partnership.
AdvantageCS has 45 years of experience providing subscription management solutions to organizations worldwide. Interested in learning more? Visit our website, check out our whitepapers, or contact us today!
FAQ: How does Advantage meet these considerations?
Yes! Whether it's content access, eBooks, pay-per-view, streaming, direct downloads, or any other digital subscription content type, you can use Advantage to handle it all. Read this whitepaper to learn more, or check out our product page!
Yes! To echo our website’s front page: what sets Advantage apart as a superior subscription management solution is total flexibility. No matter what your organization offers – digital goods, physical goods, or a mix of the two – Advantage is highly configurable to meet your specifications.
Of course! We love to highlight our extensive selection of reports, robust business intelligence capabilities, feature-packed marketing tools, and support of over a dozen revenue models as features of our application that help businesses grow.
We’re proud of our decades-long reputation for providing excellent customer service! Our experienced analysts, support team, and engineers are ready to help you when the need arises. In any customer service situation, you can rely on a friendly, capable representative (and never AI) to help you with your request.