Contact us to schedule a demo or ask a question to learn how AdvantageCS can help you.
  • How to Increase Employee Retention

    Technology companies are known for lots of employee turnover. According to the Society for Human Resource Management (SHRM), the average employee tenure for tech companies is around 3 years. Here at AdvantageCS, however, the average tenure is 10 years. Here are two employees’ opinions on why this is.

    Why Does AdvantageCS Exist?

    About a year ago, Dan Heffernan, one of our VP's, explored this question at a few company-wide meetings (we call them Company Coffees). Summarizing his words, he reminded us that we exist to create quality solutions that our clients can use to advance their businesses.

    But is that our complete purpose? Isn’t another important aspect of our mission to create a healthy work environment for our employees? Indeed, we desire to serve our clients by providing …



  • Vive la France!

    On a lovely day of endless sunshine in Paris, Tom Burbeck enjoyed lunch at AdvantageCS client and partner Bayard with (L to R) Philippe van Mastrigt à gauche, Emmanuel Chevalier (centre) et Vincent Blachier (à droite).



  • Top Ten Tips for Business Travelers

    Did you know that at least 20% of all travel is for business purposes? With 30% of our clients based overseas, AdvantageCS employees certainly contribute to that statistic.

    One of our most traveled project managers, Levi Hyssong (pictured), logs at least 12 weeks per year on the road. Levi not only enjoys traveling; he sees the value. “Being onsite with our clients is one of the most effective ways to make progress on a project, so it’s good to see the outcome of the time spent.”

    We asked Levi, and pulled from our own travel experiences, to come up with our top ten tips & tricks for business travelers. Hope they come in handy on your next trip.

    1) Be prepared. Keep your travel-sized toiletries and other essentials packed and ready to go so that you don’t have to repack them every …



  • New Features Coming Second Quarter 2016

    Here are just a few new Advantage features that are either available now or will be soon. Contact your Advantage account manager for more information.

    Suspend/Nonpay Cancel All Related Service: You can set up an agreement to bill-suspend and/or nonpay cancel all components based on the suspension/cancellation of any single component. For example, if a print subscription under an agreement is bill-suspended, you can cause all other subscriptions in the agreement to be bill-suspended in parallel, as well as the containing agreement itself. The same handling is available for nonpay cancels.

    Print Subscription Bill-suspends and Triggering Term: When a print subscription debit for a past (or future) term reaches a bill-suspend effort, some clients may wish to suspend all service, …



  • Closing Out A Software Bug

    Waging war against software bugs can take a toll. This Advantage engineer depicts the aftermath of one such battle.

     

    … I hobbled into my office. One leg dragging slightly like a long breath on a bitter cold winter day; every moment hurts just a little more than the last. I had been in brawls before, it’s part of the job, but this time was different. This time one of us didn’t walk away.

    I continued to push my body into the room. I was only a few feet from my desk now. “Perhaps I’ll make it,” I allowed myself to think.

    Nope.

    The floor came up to greet me like an old friend who had had too much to drink. Too fast, too firm, and unwelcome. I lay there for a few minutes to let the floor think it had won. Once I felt it was sufficiently distracted, I dragged my chair over. Climbing the …



  • Life Cycle of an Advantage Modification

    Let’s say you need a feature that’s not available at your version of Advantage. For example, your marketers want to be able to delay charging a customer’s credit card for a period of time after the order ships. (Order today and pay tomorrow!) Maybe you want to receive payment in a different currency than the one billed. Or you want to be able to grace issues based on the subscription term.  All of these needs---which were actual requests in the past---can be addressed by working with AdvantageCS to perform a modification to the software.

    Getting Started

    The first step in the modification “life cycle” is to describe the business need and then submit is a request to AdvantageCS for a rough estimate. Then it goes to the AdvantageCS modification team, which meets twice a week to discuss …



  • What Floats Your Boat?

    Good project managers are a breed apart. And good project management is crucial to our business success, obviously for our own software development, but even more importantly for supporting our new clients implementing Advantage. We've found through our many years of experience, despite the level of intelligence and experience of our engineers and business analysts, some got the gene, and others, well, just didn't. Rather than keep trying to train the ones who ain't got it, we find it's much better to become good at spotting the natural PMs; the ones just born that way. Give them some free rein to ply the skills that come naturally, step back, and enjoy the show. Like the test pilots in the movie The Right Stuff, these folks have what it takes and are a pleasure to watch in action. …



  • Yesterday's Needs Today

    In preparation for the 2004 Summer Olympic Games in Athens, Greece built over 20 new facilities to host the various events.  The cost to construct these facilities climbed into the billions of Euros.  Only twelve years after the close of those games, a large number of them are rarely used or totally neglected. 

    Putting aside the question of whether those now-obsolete venues were a worthwhile investment, at least they were completed in time to reap some amount of return.  The host city of the upcoming Summer Games, Rio de Janeiro, is at risk of not completing all venues on time.  Imagine such an investment not even being completed in time for the short period in which it is needed.

    On a more personal level, we can all recall times when we’ve spent a significant amount on something that …



  • European User Group Meeting a Success

    Aller Media hosted the annual meeting of the European Advantage Users Group in mid-April at their office in Copenhagen.  Thirty-five users from eight companies and seven countries gathered for two days to get updates on the Advantage product roadmap, to attend feature workshops, and, of course, to meet and network with other clients.

    After a warm welcome from Aller’s IT Director for Business Solutions, Svend Erik Hansen, AdvantageCS VP of Sales and Marketing Dan Heffernan kicked off the meeting with a presentation on Advantage News and Strategic Direction. Dan reviewed our current projects and how they address the challenges our clients face in a rapidly changing industry. He also pointed out the many channels through which our clients can keep up with AdvantageCS news: our blog, …



  • Dan's Blog: Important vs Urgent: Finding the Balance

    I will assume that a good number of the readers of this blog are parents, and that you will be painfully familiar with the “work/parenting” balance we strive for in life, which at times seems so elusive.  I guess such a balance would be easily attained if both work and parenting would only require part of our energy, the sum of which would equal less than 100%.  But it so often feels otherwise.  Being a parent of toddlers, teenagers, or twenty-somethings is terribly demanding, though in vastly different ways.

    Being a manager in your company is not dissimilar.  It is demanding, and if you are doing your job well, it can be terribly demanding.  You have many plates to keep spinning, and some of these are urgent and others are not urgent but certainly important.  It’s difficult to balance …



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