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  • Friday Five for August 19 - PwC Global Media Outlook, atomized content and more

    The number of articles, opinion pieces and blog posts shared on the web every day can be overwhelming, but keeping up with industry trends helps us stay ahead of the curve. Here are 5 topics that captured our attention this week:

    ABC releases its latest figures for the UK and Ireland, but is there a story the numbers don't tell?

    'Diversification' is a buzzword in magazine publishing these days. Jen Wong, Time Inc.'s new Digital Chief, explains the right and wrong ways to integrate eCommerce with editorial content

    With diversification comes atomization---creating bite-sized content that can be shared on a number of different platforms. FIPP investigates the reasons behind this trend and finds that atomization allows publishers to engage their audience with targeted content that is …



  • 3 Ways to Increase Your SQL Smarts

    All of the data that you are used to seeing in Advantage is stored in a Microsoft SQL Server database.  If you are involved in creating or modifying Advantage reports, then familiarity with Transact-SQL (or T-SQL for short) can help you.  T-SQL is the language you use to query a SQL database and is used by most common reporting tools (Excel, Crystal, SSRS, etc.).  The better you know T-SQL, the quicker and better you can respond to reporting requests from your customers.

    I've found these three things to be most helpful in expanding my T-SQL knowledge and expertise. 

    working on my MCSA certification

    reading SQL blogs regularly, such as these: http://www.cathrinewilhelmsen.net/  , https://spaghettidba.com/  

    Attending a user group meeting

    For Advantage users involved with …



  • Friday Five for August 12 - PwC outlook for the UK media industry, digital shift at Forbes and more

    The number of articles, opinion pieces and blog posts shared on the web every day can be overwhelming, but keeping up with industry trends helps us stay ahead of the curve. Here are 5 topics that captured our attention this week:

    Are you making the most of your transactional emails? Turn them into marketing tools by adding personalization, asking for reviews or by including a special offer

    Video may be the single biggest trend in publishing right now, but how do you create a video that people want to share? NewsWhip analyzed over a million videos to determine what makes a top performer

    PricewaterhouseCoopers publishes its 5-year outlook for the UK media industry

    "Despite rapid shifts in audience habits and publisher strategies, a strong brand is paramount", says Lewis Dvorkin, …



  • Friday Five for August 5 – trends in project management, engagement metrics, State of the News Media report, and more

    A round-up of publishing industry news

    The number of articles, opinion pieces and blog posts shared on the web every day can be overwhelming, but keeping up with industry trends helps us stay ahead of the curve. Here are 5 topics that captured our attention this week:

    Project management is an evolving discipline, and five new trends are emerging that could reshape the current project management landscape. Of course the goal of every project is to actually go live, and our own Paul DesRosiers describes what it takes to manage a successful cutover.

    Pew Research Center published its 13th annual State of the News Media report. The Media Briefing sums up key findings.

    Forbes interviews Dr. Samir Husni, a.k.a. Mr. Magazine. He shares why "print won't die" and which initiatives make …



  • Deco Proteste Goes Live on Advantage

    Congratulations to Deco Proteste, a member of the Euroconsumers group, who recently went live on Advantage with all remaining subscribers in Portugal. This multi-phased ongoing project involves consumer advocacy organizations in five different countries---Portugal, Belgium, Brazil, Spain and Italy---that all produce consumer report publications, but have plenty of differences.

    The goal of the project was not only to replace the existing fulfillment system with Advantage, but also to revamp and update the supporting infrastructure that integrates with Advantage. Euroconsumers made a significant investment in internal resources, vendors, and AdvantageCS to bring the entire business forward using new technologies.  As part of the project, AdvantageCS developed a Contact Center solution …



  • Congratulations to Crain Communications - 100 years!

    Crain Communications is celebrating 100 years of B-to-B publishing. And one thing hasn't changed: the company's commitment to quality journalism. Crain founder, G.D. Crain Jr., launched the company's first publication, Hospital Management, in February 1916.  Today, with 880 employees in 13 locations throughout North America and Europe, Crain's 22 brands now reach 6 million business decision makers across the U.S., Europe and Asia, and stand among the most influential media properties in the industries they serve.

    We wish them a Happy 100th Birthday!



  • Welcome New Employee Will Desrochers

    Will Desrochers is the newest member of the support center staff, reporting to Scott Ghormley.

    Software support is not new to Will, as he comes to ACS from the support center at ParishSOFT. There, he started as a support representative and worked his way up to become the manager of the 21-member support staff.

    Will earned a Bachelor’s degree in business, with emphasis on management and economics, from Franciscan University in Ohio. His first post-university job was at ParishSOFT, and working in support appealed to him because he enjoys helping people and has an aptitude for technology. He also likes a good challenge and enjoys learning new things, and there is plenty of both in support, he says.

    He appreciates the collaborative atmosphere of the Advantage support team and how helpful …



  • New Features Available in the Third Quarter

    These Advantage features are either available now or will be soon. Contact your Advantage account manager for more information.

    Advantage Single Sign-On Solution: Advantage now offers a cloud-based SaaS solution for Single Sign-On. SSO is the concept used to describe a centralized access control system managing multiple, related applications requiring authentication. For example, you might have eCommerce sites, self-service portals, content sites on multiple platforms and mobile applications such as iPhone apps. Using SSO, your customers can consolidate access to these via a single set of login credentials.

    Multi-language support for inventory items: You can now define multi-language variants for these fields on the inventory item record: 1) Title; 2) Full Title. When these …



  • Friday Five for July 28 – New revenue streams, Audiobooks fast growth, Keeping customers happy, and more

    A round-up of publishing industry news

    The number of articles, opinion pieces and blog posts shared on the web every day can be overwhelming, but keeping up with industry trends helps us stay ahead of the curve. Here are 5 topics that captured our attention this week:

    Diversified revenue streams are a great way to multiply revenue, says our own VP & Chief Product Manager, Dan Heffernan. Pub Exec has identified 29 ways for publishers to branch out and increase their value

    “Audiobooks are the fastest-growing format in the book business today”, a trend that started in 2014 and is continuing to gain traction

    In trade publishing, events have become the single biggest revenue driver. Some B2B publishers now resemble “events companies that sometimes use print magazines as a way to market …



  • How to Ensure Your Cutover Is Successful

    Change Creates Cutovers

    One constant in any software environment is change.  New tools, new techniques, and new applications are appearing almost daily.  Implementing something new inevitably means there will be a cutover.  Cutover efforts involve stopping production operations on a current system and installing something different.  For some initiatives, this is a small effort and can be accomplished during normal business hours.  For other larger, enterprise-wide initiatives, this means evenings and weekends.  Some projects plan for three-day weekends to limit the downtime on production operations during “normal” business hours.

    High Stakes, Short Timeframe

    These large projects usually have months of effort that have preceded the cutover.  Often, the success of the project is …



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