Recently, AdvantageCS was invited to present the results of a survey we’d co-sponsored with FOLIO: magazine on the subject of collaboration between departments at membership associations. The survey was sent to membership associations which have publishing/media concerns. The results of the survey from about 150 respondents confirmed our suspicions that there is, generally, a lack of communication and collaboration between the membership and publishing/media departments at such organizations. The respondents were in agreement that this is detrimental to the mission, and that both communication and data sharing are keys to a common goal of success.
One of the respondents nailed the problem by describing “a culture of silos.” Just 14.6% of respondents said that legacy structures in …
There are times in life and times in business that you just aren’t sure what to do next. Maybe the future isn’t clear, or the horizon is so wide open that you’re not exactly sure in what direction to head. What should you do next? According to author and virtual mentor Michael Hyatt, do the next right thing.
Start with figuring out where you want to end up: what is your goal? Then, figure out the next step: what is the next task to complete to get you closer to that goal? Figure out who you need to assist you in that endeavor: do you need the involvement of anyone else? If so, who? Answer those questions and get started. It’s just that easy. When you’re not certain what to do next, doing the next right thing will help ensure continued progress towards your stated goal or …
Due to the growing number of Advantage users in Europe and the UK, the European user group is thriving. In addition to contacting each other personally, they communicate through an exclusive LinkedIn group and see each other at the yearly user conference.
2017 European User Group Meeting
This year, the annual gathering of the Europe-and-UK-based user community will be May 3-4 in Brussels. Many thanks to Test A-chats for graciously agreeing to host the event at their office in Brussels, Belgium. Users look forward to this event, as it offers opportunities to learn more about Advantage, meet with other users and share best practices.
This year, presentation topics by AdvantageCS staff will include Advantage News, Direction and Strategy, a Members Advantage demo, Browser-based Telesales, …
As indicated by our Facebook series, #advantageadventures, our employees spend a lot of time on the road. From large trade shows to intimate client gatherings, we enjoy engaging with thought leaders across industries, all over the world.
Here is a photo by Tom Burbeck, Executive Vice President, from his visit to Aller Media in Copenhagen last week. Pictured are several members of the implementation team there. L to R: Michael Enk, Bjarne Christensen, and Svend-Erik Hansen.
In case you’re wondering where we’re headed next, we invite you to visit our new webpage containing a roundup of upcoming events. As you can see, we’ve got a busy spring ahead of us. This week, our Director of European Operations, Philippe van Mastrigt, will be attending the Digital Innovators’ Summit in Berlin. If …
Congratulations to InterVarsity Press who recently went live on Advantage!
InterVarsity is a publisher of evangelical Christian books in Westmont, Illinois. They now use Advantage to fulfill more than 7,000 products across a wide array of subjects. IVP also implemented Cider as their ecommerce platform, and their new website (https://www.ivpress.com/) has been well received by IVP’s customers. Adding to the complexity of the project was the fact that they also implemented ONIX---an industry standard format in the book world.
Many people contributed over the course of the project, but the core team at InterVarsity, led by Tricia Koning, included Holly Shermer, Kim Brown, Bob Dunne, Luke Miller, Josh Bagley, Jon Boyd, Lorraine Caulton, David Burton and Dave Page.
On the AdvantageCS …
InterVarsity Press announces the launch of their new website and customer management system running on Advantage. - PRESS RELEASE
The Portuguese operation of EuroConsumers, Deco Proteste, recently went live on the 2017 release of Advantage. The cutover was impressively smooth, with 70 call center agents making intensive use of the system starting on the first day. Major features of the software upgrade included processing optimizations and agreement synchronization.
Brigitte Huez and Jaak Creemers led the team for EuroConsumers, which included Filipe Lima, Carla Santos, Alexandra Machado, Annelies Schupp, Lien Gillis, Ana Borges, Gregório Umbelino, António Abrantes, Pedro Alípio, Ricardo Roque, Ludo Binnard, Raphael Previdi, Andy De Smedt, José Oliveira, Antonio Ramos, Diogo Alves, André Ramos, Edgar Moises, José Cruz, and Ana Santana.
Stephanie Widrig spearheaded activities competently from the AdvantageCS …
When was the last time you purchased something on a website that didn’t offer PayPal as a checkout payment option? OK, not every website does, but that number gets fewer every day. Customers love the convenience of storing their payment details in one centralized place, along with the “non-proliferation of information” security that this affords.
Did you know that you can set up your Advantage-driven website to offer the PayPal payment option? Both the Advantage application and the Cider platform support the display, use, and storage of the elements of a PayPal transaction.
Here’s how it works.
In Advantage, a “Digital Wallet” payment type represents these various online payment options. PayPal is the first provider added under the Digital Wallet umbrella, and we will be adding …
Technology executives from seven different Advantage client companies met in San Antonio on January 31st and February 1st prior to the Advantage Users Group conference, to identify and discuss their issues of concern in the current business environment. On the first day, each of the seven executives shared their thoughts about topics of the greatest import to their organizations. The team from AdvantageCS then reviewed those concerns and grouped them into topics for the second day’s discussions.
The subjects included a desire for fewer systems in their technological ecosystems, and for ones that integrate well with the other systems being used. A number of the participants commented that one of their greatest challenges is implementing, integrating, and maintaining the number of …
Okay, maybe that’s a slight exaggeration, but the group did make its presence felt. Sixty-four Advantage users from 21 different companies descended on the Holiday Inn San Antonio Riverwalk for more than two days of meetings, presentations and networking spread over the first three days of February.
Kicking off the conference on Wednesday afternoon was outgoing steering committee president Lesley Jones of Duke University Press who acted as emcee for the event, welcoming the attendees and outlining the schedule for the next 48 hours.
First up to the presentation podium was Dan Heffernan, VP and chief product manager, who reported to the group on the product advancements made over the last year and what we have planned for the upcoming 12-18 months on the product roadmap and some new …