We hired Firestarter videos---a Hollywood video company---to produce our new video. Let us know what you think!
Last week AdvantageCS facilitated a meeting in Paris between Ouest France and Agora’s Publishing Services subsidiary. Many in the AdvantageCS User Group are familiar with the rapid growth of Publishing Services over the past 15 years and their use of Advantage to support many of the world-wide publishing affiliates of Agora. Publishing Services has established Advantage at the hub of their systems architecture, making it the system of record for all interaction with customers and prospects. Now that Ouest France has upgraded to Advantage 2014.1, they are considering moving more business onto Advantage and making Advantage the core system of record for their customer relationships and transactions…reminiscent for me of a similar direction taken by Agora in their pre-Publishing Services …
Lani Davis has joined the AdvantageCS Special Services team, led by Scott Ghormley. Lani comes to ACS with a wide range of education and work experience. Most recently, she spent four years implementing time and attendance software at a software company in Livonia, Michigan. Although she enjoyed the job itself, Lani wanted a position that didn’t require her to travel an average of three out of four weeks a month. She heard about AdvantageCS from a former coworker, and joined ACS in June.
A business systems analyst in Special Services, Lani is getting her feet wet working on support tasks and performing QA, including regression testing. Down the road, she will manage projects for the group, where her implementation experience and fluent French will be valuable assets.
Lani has always …
Binoy Phillip is the newest member of the AdvantageCS implementation team led by Tim Zapawa. Binoy brings a rich and varied set of education and experience to his new position. Binoy grew up in India and received his undergraduate degree in mechanical engineering at Bangalore University in Bengaluru, known as the “Silicon Valley” of India. After graduation, he spent three years at the Indian Institute of Science where he worked in their Combustion, Gasification and Propulsion Laboratory, dealing with rocket engines.
Binoy then came to the United States to attend graduate school, and earned a master’s degree in aerospace engineering from the University of Michigan. While studying aerospace engineering, he found that his work in computational fluid dynamics, where he dealt extensively …
In order to see how well a billing promotion did, you need to have your customer service reps enter the billing promotion code when entering the payment. You can enforce entry of a billing promotion code during payment entry at the view and in the Sequential Payment Upload process (ARP192) using the ARP option BLPRMREQ. But perhaps the CSR doesn’t always have the billing promotion code readily available when they are entering the payment. How can you successfully record the billing promotion code on the payment?
ARP Option BLPRMASN
The Billing Promotion Assignment option is used to set a keyword for your CSR’s to enter during payment entry. During payment entry at the view and in the Sequential Payment Upload process (ARP192), use of this keyword in the Promotion Code field causes the …
Matt Varblow has been promoted to vice president, engineering services. He reports to Dick Hile, vice president, product engineering, who states: "Matt's leadership -- both technical and organizational -- has been a key contributor to our progress in improving our product and our engineering services." In addition to managing the engineering services teams, Matt is still one of the chief software architects at AdvantageCS, helping to steer the application architecture as our software continues to evolve.
In his sixteen+ years at ACS, Matt has filled multiple key roles. Before joining AdvantageCS permanently, Matt began working here during the summers when he was 14, helping out with configuration control. Even at that time, Matt was an old hand at computer programming, having taught …
In Ann Arbor, the coming of autumn means more than just the return of thousands of students, or advanced dread of another Michigan winter. It also means the date that every University of Michigan alumnus has had circled on the calendar for months: the start of another Wolverines’ football season!
It’s hard to describe Ann Arbor in full swing on a home football Saturday. A deluge of people, monumental backups on Interstate-94, maize and blue as far as the eye can see (except on the visiting fans that poke out from the background here and there). If you’ve never been inside the Big House for a football game, you’ve missed an experience. At over 107,600 seats (officially it can hold over 115,000) Michigan Stadium is the largest stadium in the US, and the second largest in the world. When …
Is it just me, or is everyone experiencing more use of their smartphones? These "mobile moments" are becoming more frequent in my life, at least. A year ago I hadn't installed my bank's app and did all my banking on my laptop. Now I do all my deposits using my smartphone and find myself checking balances there more and more. A couple of years ago I thought I'd never use Facebook on my smartphone...but I almost never use it on my laptop now. Recently my wife was writing a long email on her smartphone and I asked why she doesn't use the desktop so she can edit more efficiently? Her answer was that the desktop was upstairs.
I guess that's what the word "mobile" means, after all: able to move. Our mobile phones can be with us all the time. I see more participants in meetings looking at …
Have you ever been to Ann Arbor, Michigan, the city ACS has called home for almost 40 years? If not, you’re missing out! Despite its (relatively) small size, Ann Arbor has a lot to offer: a lively arts & culture scene, world-class food & drink, and natural beauty to boot. We’re sharing our local picks so that next time you’re in the area (soon, we hope!) you’ll know exactly where to go and what to do.
First, get your bearings. Ann Arbor comprises a few lovely neighborhoods, but most visitors spend their time downtown and in nearby Kerrytown. Downtown Ann Arbor’s Main Street has all the usual suspects - plenty of restaurants, bars, and shops to choose from - but it has character, too (case in point: the Violin Monster). So grab a seat at a restaurant or bar and keep your eyes peeled - …
Many Advantage features are born from the minds of marketers---not only from our clients, but also from our internal experts. One simple reason is the need for publishers to stay competitive in today’s market by implementing increasingly sophisticated marketing campaigns. One area guided by marketers that has seen quite a bit of development in the last several years is product bundling (known in the Advantage software context as packages). Advantage has supported bundling for 15+ years, but today there are about 10 different flavors available. You might be thinking: isn’t a bundle just a bunch of products? What could distinguish one from the other? Consider the following three use cases:
The customer can choose from the print version of a magazine, the digital version, or a bundle …
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