Contact us to schedule a demo or ask a question to learn how AdvantageCS can help you.
  • Use CDS165 to Easily Standardize Company Names

    Do you have customers in your database at the same company but with all sorts of different spellings and abbreviations of their company name.   For example, you may have customers at General Electric and some are represented as General Electric Inc., while others have GE, The General Electric Company, or Gen Electric.  Misspelling a company name or storing it in different formats impacts search results and mailing efficiency and significantly hinders data analysis. How can you know how much you're selling to General Electric when it's represented ten different ways in the database across fifty customers? Advantage has the answer:   the CDS165 - Company Name Standardization process. This process standardizes the company names to the most frequent occurrence in your database. …



  • Monthly Invoiced Subscriptions

    As of 2011R1, a new method of handling CIR subscriptions---the Monthly Invoiced Subscriptions feature---is available. Monthly Invoiced Subscriptions are charged for the issues served---instead of the customer paying in advance for a specific number of issues.  A process (usually run at the end of the month) creates a charge for the customer for the issues received that month. Order Entry Monthly Invoiced subscriptions are identified by a special Subscription Class, M – Monthly Invoiced Subscriptions.  This is a type of perpetual subscription. The subscription continues this way until changed.  This is similar to a perpetual, but the subscription does not have to have a zero rate. Monthly Invoiced Subscriptions require the use of auto-renewal chains, as set up …



  • Credit Card Response Rules

    What action do you want Advantage to take in the case of a credit card decline? Do you want the action to be different, based on the number of attempts, the type of card, or the amount of the transaction? You can control all of these scenarios through the use of a powerful Advantage feature, credit card response rules. The feature works similarly to direct debit responses. You filter the response code returned by your credit card vendor through a set of parameters that you determine, and then direct Advantage to take an action or set of actions---such as suspending a CIR subscription, retrying the card, or sending a customer service response. Set up your response rules at ARPTBL/CCR.   You can vary such elements as the amount of the charge, the billing organization, …



  • SRDS Live on AMB

    Standard Rate and Data Service (SRDS) went live recently on a ten-month project to convert a vast majority of their subscription business to Advantage’s Access Management and Billing (AMB) module.   The project also involved hooking their web pages directly into Advantage via the WEB module.  This project was fundamental to SRDS’ plan to grow their business as it transitions from print to digital product offerings.  SRDS was especially excited about being able to market their digital offerings to all customers within their Advantage database, and in turn to see those marketing efforts convert into customer activity on their websites.  Specifically, they’re excited about allowing their customers to purchase access to the content they publish online, and then controlling and …



  • ACS Welcomes Eva Weissman

    We are pleased to welcome Eva Weissman to the ACS family.  A member of the Client Services division, Eva joined ACS in July.  Most recently, she was an engagement manager (similar to an implementation manager) for the Ann Arbor branch of a software company called MyBuys, which develops product recommendation functionality for online retailers. A native of Stuttgart, Germany, Eva earned a degree in trade and commerce from the Chamber of Industry and Commerce in Nuremberg.  She was originally interested in the retail industry, and started her career in that field.  But when she moved to the e-commerce side of the business, coordinating 11 different websites for an apparel retailer in Germany, she found she enjoyed that more.  However, Eva had always wanted to live …



  • Matt Varblow: Wizard of the Web

      Matt Varblow has been working at ACS almost before he was of legal age.  He started working here during the summers when he was 14 and 15, helping out with configuration control.  Even at that time, Matt was an old hand at computer programming, having taught himself to program in BASIC around age 10.  His favorite thing then was creating text-based adventure games and he’s still proud that he was able to sell a game that he created while in high school. Throughout high school and college, Matt worked at ACS full-time during the summers and part-time during the school year.  He helped in the development of multi-currency capability and worked in the IT department.  Matt went on his first client visit while still in high school and the client had to pick …



  • ACS Welcomes Mark Sauter

    We are happy to welcome Mark Sauter as a full-time employee, in the Implementation and Engineering Services group led by Karl Davis.  Mark worked at ACS previously as a summer intern before he graduated from Grand Valley State University this past May. Mark earned a Bachelor of Science degree in computer science from Grand Valley, although his first major was actually creative writing.  He enjoys the problem-solving aspects of computer programming and the satisfaction of building something from the ground up and then seeing it in action. Born and raised in Ann Arbor, Mark recently got married to another Ann Arbor-ite, and the couple makes their home in their native town. Mark and Lauren have known each other since they were four years old, as their …



  • Congratulations to Barbara Smith--Soon-to-Be Retiree

    Senior software engineer Barbara Smith is officially retiring from ACS at the end of August.  For a time after that, however, she will continue working to finish up several current projects.  We don't want to say goodbye to Barbara.  But who could begrudge her a retirement she has so thoroughly earned?  In her eleven years at ACS, her contribution has been tremendous.  Barbara served as the lead engineer on many implementations and other assorted projects, many of them for international clients.  She has spent significant amounts of time in London, Paris, Copenhagen and Oxford and enjoyed each city.  Each has its own special charm, she says, explaining that Paris is gorgeous and impressive, while London is more home-y and she likes …



  • "Move Order" at MSTDAT

       Starting at 2011R1, a new right-click action is available at MSTDAT/FST, MSTDAT/MST, SVCDAT/MST, and the Master Orders tab at MSTDAT/CTG.  The action allows you to move one or more orders from any closed control group, or any control group you have open, to any other closed control group, or to any other control group that you have open. One effect of this change is that if you are closed out of Advantage while at MSTDAT/FST, you no longer need to go to MSTDAT/CTG to close and reopen your control group.  Instead, go to MSTDAT/FST and press the Current Control Group button, where the list will contain the control group you were just in.  Select this control group and click the Open button, and you will be presented with the option of reopening the control group. …



  • Highlights of 2011R2

    Here are some of the features you'll find in the second Advantage release of this year.  Contact your account manager for more information.    A new set of AMB tables gives users access to "virtual" information on transactions which Advantage does not otherwise store with the agreement.  Users can access such data as: agreement start date less free and adjustment days, expire date less grace days, and a conversion from trial flag.  At the access point level, data such as the following is available: access point event (add, change delete), price override flags, discount amount, sales amounts.  In addition, deleted access points are now retained for historical purposes.  Users can make use of these tables---which have been implemented as SQL views---in …



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