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  • AMB: A Million Benefits

    With the industry balance between print and digital moving inexorably toward digital and away from print, more Advantage clients are making good use of the Access Management and Billing (AMB) module. This module can handle individual and group access to online content which is sold under various models, including time-based subscriptions, downloads, pay-per-view and others. Two of the most recent to implement the module in new ways are the American Medical Association (AMA) and Oxford University Press, Journals Division. In the 4th quarter of 2007, the AMA began a project to transition their site license sales for online content to the Advantage Access Management and Billing module (AMB). Prior to the start of this project, AMA fulfilled these online journals through …



  • AMB Forum Fosters Free Thinking

    Ideas were flying fast at the Access Management and Billing (AMB) module user forum on July 15th and 16th in Ann Arbor.  The forum format allows us to get input from a number of you in identifying the best direction forward for a particular area of Advantage, in this case the AMB module.  Participants from Agora Publishing, American Medical Association, American Psychiatric Association, Crain Communications, Massachusetts Medical Society, Motor Information Systems, and The Taunton Press made up a lively group with diverse viewpoints and ideas. Why AMB?  Many Advantage clients and prospective ones -- are seeing a growing volume of content access business.  Pay-per-view and other one-time transactions can be accommodated through the PRO module.  However, on-line …



  • Can CRM Help Make Your Life Easier?

    CRM is a common term with many different meanings. Advantage's Contact Management (CRM) module is a comprehensive project- and task-management solution that supports such activities as selling your organization's products and services, collecting information about a prospect company, resolving customer problems, etc. While Contact Management uses some Advantage …



  • Multi-Queue Processing for CIR410

    Multi-queue processing allows you to split CIR410 ? Cycle-end Processing across multiple queues, with each queue dedicated to a different range of customer numbers. For very large databases, this can help speed the total wall-time processing required for cycle-end. Multi-queue processing only works if you are also running DBR. You can increase the throughput for this process by dividing the input file into separate queues (a maximum of nine queues is allowed), and running the CIR4MQ ? Multi-queue Cycle-end process instead. CIR4MQ is identical to CIR410, except that it is designed to split processing for the publication across multiple queues. Setting up the QueuesThis is controlled at the publication level. To enable multi-queue streaming for a pub, go …



  • Maney Publishing Chooses Advantage

    ACS is pleased to welcome Maney Publishing, located in Leeds, England, into the Advantage community. Maney Publishing began in 1900 as a specialist typesetting and printing company. Maney services evolved over many years and they currently provide publication and fulfillment services for journals and books. Their customers are academic societies, their editors, authors, and members. The majority of Maney journals are available online. Maney's increasing growth fueled a need for a comprehensive fulfillment system that could combine several disparate databases into one. They also needed a system that could assist them in managing their marketing and online fulfillment operations. These requirements led them to Advantage as their system of choice. …



  • Advantage: Sustainable Technology for your Organization

    Mona Hidayet and I recently met with the executive committee of one of our largest publishing clients. The executives wanted to hear about new features in Advantage that might be leveraged to further expand their business. Their use of Advantage has grown several times over, as has the size of their publishing business. With each Advantage upgrade, information details contained in the hundreds of pages of software release notes offer links, although sometimes quite subtle ones, to new business opportunity through enhanced software. The links are easy to overlook, and the result can be missed opportunities to leverage Advantage for major business benefit. We at ACS put great effort into ongoing software development in order to continually improve …



  • Larry Kleber: Never a Dull Moment

    Underneath the seemingly rough exterior that Larry Kleber likes to project, lies a sense of responsibility and dedication to his job that would embarrass him to have to admit. Larry likes to make people think he is only thinking about his next ball game or beer with the guys. Not so. "Larry is very focused on the delivery of our software. He is not happy unless the client is happy. He is willing to go the extra mile to do something right," says Ray Zick, Larry's supervisor. A 13-year veteran of ACS, Larry currently works in the Upgrades and IT department, led by Ray. Larry thinks Ray is an excellent boss, and appreciates the way they work together. (He assured me that the fact that annual performance reviews are just …



  • Input Added to 'Ad' Module

    ACS welcomed a number of client representatives to Ann Arbor on May 6 and 7 for a Client Forum focused on the Advertising module. We have found that the "forum" format works best to involve you in identifying the best direction forward for an area of the system ? in this case the Advertising module. Participants from Kalmbach Publishing, Motor Information Systems, and …



  • Even More Highlights of 2008R2

    Here are even more highlights of the latest release. You can now include AMB agreements in inventory packages that are set up at the INVPAK workspace.  You can include a CIR subscription (or a PRO product) with an AMB agreement within the same package for your customers, and offer package pricing.  Currently, only single-access-point agreements may be used with this feature. A new view, OPRDAT/SES, tracks the history of user locations, as well as high-level activity (logging in and out, routing between views, etc.).  This information could be of use in researching system problems, for example---since you have an audit trail of how users have moved through the system. With this release, separate transaction tables have been created as associated tables to both the …



  • Is Book Club Right For You?

    There's a lot of competition out there. So, let's hold on to those customers we have and move them into a more loyal and active relationship with our organization, our web site, our content, our interests. How to do that? Well, one way is to get them involved with a continuity series. A continuity series allows customers to purchase a set of related products that are released to them sequentially over a period of time. Customers join a club (they become members) by responding to your offers to join, or you can select people and automatically add them. Continuity programs give you the opportunity to periodically remind customers of your brand; the customer gets more exposure to your content and they get to "belong" to a club. Throw in some premiums and it's a recipe for happy, …



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